Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human bodys largest organ – the skin – meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals.

We look for people who focus on getting results, embrace learning and bring a positive energy. They combine initiative with a sense of teamwork and collaboration, and they are passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day.

Job Title

IT Digital Services - Service Owner

Location

Krakow

Key Responsibilities

• Define and execute the service vision, roadmap, and strategic priorities for Web and Mobile Digital Services.
• Ensure digital platforms meet evolving business needs across brands, geographies, and customer segments.
• Oversee day-to-day performance, uptime, and reliability of global and local websites and mobile apps.
• Ensure proactive monitoring, incident response, and service continuity planning.
• Drive standardization and automation of deployment and maintenance processes.
• Work closely with the Legal Department and Business/Brands to ensure that all digital properties comply with privacy regulations and industry standards (e.g. GDPR, HIPAA, GxP), in alignment with IT’s responsibilities.
• Ensure the implementation of tools such as cookie consent, tracking management, and access controls.
• Coordinate regular audits, vulnerability scans, and policy adherence.
• Lead or support global and local initiatives involving digital platform upgrades, new website rollouts, and mobile app launches.
• Ensure timely, high-quality delivery in collaboration with internal teams, agencies, and technology partners.
• Manage cross-market digital templates, CMS standards, and governance frameworks.
• Partner with Marketing and Digital stakeholders to enable experimentation, personalization, and engagement capabilities.
• Monitor trends in digital experience, SEO, Core Web Vitals, and platform technologies.
• Act as the main IT counterpart to Brand, Digital, and Market teams for all digital service-related needs and escalations.
• Facilitate service governance, regular reviews, and roadmap alignment with key stakeholders.
• Support the integration of web and app platforms with CRM, Analytics, Consent, and Customer Identity tools.
• Own the service budget, ensuring cost-effective sourcing and delivery of digital services.
• Manage external agencies, hosting partners, and SaaS providers to meet performance and contract expectations.
• Evaluate and optimize licensing, hosting infrastructure, and support models.
• Maintain comprehensive documentation including service descriptions, runbooks, architectural blueprints, and compliance logs.
• Promote internal awareness of digital policies, standards, and platform capabilities.

Key Technologies & Platforms

• Content Management Systems (e.g. Adobe Experience Manager, Drupal, WordPress)
• Cloud Hosting Providers (e.g. Azure, AWS)
• Mobile App Distribution (App Store, Google Play, MDM)
• Consent Management Platforms (e.g. OneTrust, TrustArc)
• Web Performance and Security tools (e.g. Cloudflare, Google Tag Manager, Core Web Vitals)
• CI/CD pipelines and DevOps practices

Skills & Qualifications

• 10+ years of experience in IT Service Management, Data Platforms, or Digital Marketing Technology in a global matrix organization.
• Strong understanding of data architecture, analytics, omnichannel marketing, and AI/ML platforms within Commercial and Marketing domains.
• Solid experience with Digital Services, Hosting Platforms, Web/Apps Management, Development and Support.
• Experience leading cross-functional teams including architects, analysts, and external vendors.
• Demonstrated ability to engage senior stakeholders, manage expectations, and translate business needs into actionable plans.
• Skilled in budget management, vendor governance, and service financials.
• Proactive, collaborative, and adaptable in a fast-paced global environment.

What We Offer In Return

• Diversity & inclusion culture with an emphasis on reflective outcomes.
• Competitive compensation package with bonus structure and extended benefit package.
• Hybrid work culture.
• Personalized career path through feedback loops.
• Ownership from day one in a growing company.

Next Steps

• Send your CV in English.
• If your profile is a match, we will invite you for a first virtual conversation with Talent Acquisition.
• The next step is a virtual conversation with the hiring manager.
• The final step is a panel conversation with the extended team.

Seniority level

Director

Employment type

Full-time

Job function

Information Technology

Industries

Pharmaceutical Manufacturing