Informacje o stanowisku

IT Desktop Support

On-site in Gdansk, Poland 80-868

Long-term contract (6-12 months + extendable)

Languages Required: Polish and English

Technical Responsibilities

1. 2 to 5 years experience providing IT Infrastructure field support including troubleshooting hardware, software, and operating system issues.
2. Hands-on experience in installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals.
3. Basic knowledge of enterprise LAN and WAN setups and concepts.
4. Ability to lift/move computer equipment weighing up to 50 lbs.
5. Skilled in desk-side support and PC break/fix including basic administration of Windows O/S.
6. Experience with Anti-spyware and Anti-virus software.
7. Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
8. Smart hand support for peripheral and networking hardware.
9. Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
10. Good written and oral communication skills.
11. Ability to work with deadlines and complete tasks on-time.
12. Preferably with an Associates Degree in Electronics and CompTIA A+ Certification.
13. Knowledge and experience with ticketing tools (ServiceNow / Remedy etc.).
14. Basic understanding and troubleshooting of Mobile Device Management systems (Airwatch / Xenmobile/ Mobile Iron etc.).
15. Basic understanding and troubleshooting for VDI, SCCM/ LanDesk/ Altiris, Skype for Business, OneDrive.

Non-Technical Responsibilities

1. Good customer management skills.
2. Strong oral and written communication skills.
3. Able to interact and work with customers at different levels.
4. Self-driven and result-oriented.
5. Passionate about the work.

Gdańsk - Oferty pracy w okolicznych lokalizacjach