Poznań, Poznań, Greater Poland Voivodeship, Polska
Pepco – Office (Customer Support Center)
2. 2. 2025
Informacje o stanowisku
responsibilities :
Managing delivery of specified area while cooperating with Vendors, Project Managers, Business and other delivery stakeholders;
Overseeing daily activities of delivery team and provide direction and guidance as needed;
Cooperating with other team leaders to coordinate proper delivery across all IT areas;
Ensuring proper 2-way communication with stakeholders regarding the priorities and exceptions;
Reviewing business needs and plans and taking them in delivery plans;
Serving as point of escalation for Project Managers, Business Partners and other Pepco requestors;
Building positive and productive working relationships with customers for business growth;
Using Project Management best practices to drive delivery in transparent, controlled and manageable manner;
Overseeing quality assurance processes on suppliers’ side;
Cooperating with Pepco Test Centre of Excellence in software quality assurance;
Performing quarterly vendor reviews;
Ensuring that continuous improvement approach is applied on 3rd party side and driving the adoption of new technologies.
requirements-expected :
Higher education in IT or related field;
At least 8 years of professional experience, min. 3 years of experience in a similar role;
Advanced knowledge of project management, software development methods and information technology; basic knowledge of ITIL, relational databases, WINDOWS operating systems, PC and PC peripherals structure and handling;
Retail experience is nice to have;
Excellent written and verbal communication skills;
Fluent English;
Communication skills, customer focused and target-orientation;
Excellent client-facing and internal communication skills.
offered :
Work in an international company featured on the Forbes list of the best employers in Poland and beloved by millions of consumers in Poland and Europe.
A competitive salary and real opportunities for promotion - the development of our employees is the cornerstone of our strategy!
Life insurance on preferential terms, to feel secure.
An extensive benefits platform offering a wide range of options – including medical care, sports cards, events, trips, shopping vouchers, and more.
Discounts on purchases at Pepco stores – get your favorite products at even better prices!
A wide range of training sessions, courses, and webinars designed to help our employees grow and thrive!
The opportunity to improve language skills by working in an international environment.
Free psychological, legal, and financial consultations as part of our employee support program – our employees well-being is our top priority!
Smart Lunch – meal subsidies for the company canteen, giving access to daily on-site dishes at discounted prices.
Financial recognition in the form of jubilee awards, additional days off, and loyalty-based discounts for employees celebrating their work anniversaries.
A social fund providing additional financial support to ensure security and assistance in various life situations.
A friendly atmosphere and support from colleagues who are eager to share their expert knowledge – despite being a large organization, we’ve maintained a warm, informal atmosphere.
A role within a unique organizational culture – Pepcoolture – where our mission, vision, and values are the foundation of our everyday work.
benefits :
sharing the costs of sports activities
flexible working time
corporate products and services at discounted prices
integration events
corporate library
no dress code
parking space for employees
leisure zone
charity initiatives
Multikafeteria
EAP - psychological, legal, and financial suport
Group insurance with preferential terms
Subsidies for medical care
Smart Lunch – meal subsidies in the company canteen
Jubilee award
Additional days off and discounts for years of service