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IT Delivery Manager
  • Poznań
IT Delivery Manager
Poznań, Poznań, Greater Poland Voivodeship, Polska
Pepco – Office (Customer Support Center)
2. 2. 2025
Informacje o stanowisku

responsibilities :


  • Managing delivery of specified area while cooperating with Vendors, Project Managers, Business and other delivery stakeholders;
  • Overseeing daily activities of delivery team and provide direction and guidance as needed;
  • Cooperating with other team leaders to coordinate proper delivery across all IT areas;
  • Ensuring proper 2-way communication with stakeholders regarding the priorities and exceptions;
  • Reviewing business needs and plans and taking them in delivery plans;
  • Serving as point of escalation for Project Managers, Business Partners and other Pepco requestors;
  • Building positive and productive working relationships with customers for business growth;
  • Using Project Management best practices to drive delivery in transparent, controlled and manageable manner;
  • Overseeing quality assurance processes on suppliers’ side;
  • Cooperating with Pepco Test Centre of Excellence in software quality assurance;
  • Performing quarterly vendor reviews;
  • Ensuring that continuous improvement approach is applied on 3rd party side and driving the adoption of new technologies.

requirements-expected :


  • Higher education in IT or related field;
  • At least 8 years of professional experience, min. 3 years of experience in a similar role;
  • Advanced knowledge of project management, software development methods and information technology; basic knowledge of ITIL, relational databases, WINDOWS operating systems, PC and PC peripherals structure and handling;
  • Retail experience is nice to have;
  • Excellent written and verbal communication skills;
  • Fluent English;
  • Communication skills, customer focused and target-orientation;
  • Excellent client-facing and internal communication skills.

offered :


  • Work in an international company featured on the Forbes list of the best employers in Poland and beloved by millions of consumers in Poland and Europe.
  • A competitive salary and real opportunities for promotion - the development of our employees is the cornerstone of our strategy!
  • Life insurance on preferential terms, to feel secure.
  • An extensive benefits platform offering a wide range of options – including medical care, sports cards, events, trips, shopping vouchers, and more.
  • Discounts on purchases at Pepco stores – get your favorite products at even better prices!
  • A wide range of training sessions, courses, and webinars designed to help our employees grow and thrive!
  • The opportunity to improve language skills by working in an international environment.
  • Free psychological, legal, and financial consultations as part of our employee support program – our employees well-being is our top priority!
  • Smart Lunch – meal subsidies for the company canteen, giving access to daily on-site dishes at discounted prices.
  • Financial recognition in the form of jubilee awards, additional days off, and loyalty-based discounts for employees celebrating their work anniversaries.
  • A social fund providing additional financial support to ensure security and assistance in various life situations.
  • A friendly atmosphere and support from colleagues who are eager to share their expert knowledge – despite being a large organization, we’ve maintained a warm, informal atmosphere.
  • A role within a unique organizational culture – Pepcoolture – where our mission, vision, and values are the foundation of our everyday work.

benefits :


  • sharing the costs of sports activities
  • flexible working time
  • corporate products and services at discounted prices
  • integration events
  • corporate library
  • no dress code
  • parking space for employees
  • leisure zone
  • charity initiatives
  • Multikafeteria
  • EAP - psychological, legal, and financial suport
  • Group insurance with preferential terms
  • Subsidies for medical care
  • Smart Lunch – meal subsidies in the company canteen
  • Jubilee award
  • Additional days off and discounts for years of service
  • Social fund for extra financial support

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