IT Customer Support with German

• Maintaining a positive, empathetic, and professional attitude toward customers
• Being a competent support regarding HR IT domain
• Ensuring customer satisfaction and providing professional customer support in English and German
• Communicating and building a good relationship with team and our customers
• Acknowledging and resolving customer requests
• Fulfilling requests with accuracy and attention to details
• Maintaining process database and documentation
• Cooperating with colleagues from the team and other departments to provide the best service
• Actively participating in the IT community
• Working with Product Manager responsible for respective system to better understand the technical background
• Taking part in building strong IT 1st level support for entire LH Group

Optional

• New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)
• Hybrid working model & task based working system
• Possibility to fulfil a dream about far journeys with attractive travel benefits
• Access to LinkedIn Learning online courses, access to online platform with language courses and possibility to take part in trainings prepared by our amazing training team
• Continuous improvement environment
• Supportive & friendly working atmosphere - we work towards a joint success
• Package of benefits like: private medical care, Multisport Card, pre-paid cards and more
• Employee referral program, integration events and charity initiatives

• sharing the costs of sports activities
• private medical care
• life insurance
• flexible working time
• corporate products and services at discounted prices
• integration events
• no dress code
• coffee / tea
• parking space for employees
• leisure zone
• extra social benefits
• pre-paid cards
• sharing the costs of tickets to the movies, theater
• employee referral program
• charity initiatives
• flight privileges
• Santa events for children
• lockers for cyclists / sportsmen
• relocation package
• have a shower

• CV analysis
• Phone screening
• German language verification
• Interview

Lufthansa Group Business Services Sp. z o.o.