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IT Cost & Contracts Manager
  • Kraków
IT Cost & Contracts Manager
Kraków, Kraków, Lesser Poland Voivodeship, Polska
HSBC Service Delivery (Polska) Sp. z o.o.
25. 11. 2025
Informacje o stanowisku

IT Cost & Contracts Manager

Miejsce pracy: Kraków

Your responsibilities

  • Cost Management: Oversee rigorous review and challenge of Third Party cost submissions, collaborating with Business Managers, Procurement, Architecture, Engineering and COOs to secure optimal commercial deals and demonstrate cost reduction efforts. Gathers all relevant information from a wide range of sources to drive and enable an informed decision-making process relating to Tech hardware, software and other IT related services.
  • Contract Lifecycle Management: Support the contract lifecycle from an IT perspective, including evaluating renewals, challenging demand/requirements and collaborating with technical teams and Category to secure optimal commercial deals.
  • Governance and Controls: Create and maintain a robust governance model for evaluating and reviewing IT expenditure, proactively driving cost reduction across Technology whilst ensuring alignment to Technology, Finance, Procurement and Architecture requirements.
  • Stakeholder Engagement: Build effective stakeholder relationships to enhance engagement, influence decisions and ensure strong stakeholder advocacy. Work with key stakeholders including senior management to elevate commercial awareness and optimize commercial decision making.
  • Risk Management: Promote a risk-aware culture, embedding efficient risk and compliance processes. Manage operational risk and adhere to the Group’s standards of ethical behaviour.
  • Business Case Development: Analyse commercial, contractual and commercial information to enable you to define and articulate to stakeholders the targeted benefits for a change intervention, demonstrating effective financial skills to develop a detailed business case, including investments, detailed benefits (financial, non-financial and strategic), costs whilst linking them to the overall finances of the business.
  • Managing and Leading: Supports change through effective communication, preparation and implementation with peers and senior management across HSBC. Contribute to the support of risk, regulation compliance, innovation and the shift towards a more strategic viewpoint. Support global joint commercial projects.

Our requirements

  • 3 years + proven experience in vendor, cost, commercial management or in related Procurement category roles, preferably in a multi geography/stakeholder FI or equivalent organization.
  • Track record of identifying cost reduction/optimization opportunities.
  • Good understanding of procurement sourcing/category management principles whilst also having a sound understanding of financial principles.
  • Knowledge of IT infrastructure technical platforms and vendor management policies.
  • Strong communication skills with the ability to influence and communicate at all levels of the organization.
  • Analytical approach with the ability to understand and resolve problems.
  • Experience in managing IT contracts and commercial awareness solutions.

What we offer

  • Competitive salary
  • Annual performance-based bonus
  • Additional bonuses for recognition awards
  • Multisport card
  • Private medical care
  • Life insurance
  • One-time reimbursement of home office set-up (up to 800 PLN)
  • Corporate parties & events
  • CSR initiatives
  • Nursery discounts
  • Language classes
  • Financial support with trainings and education
  • Social fund
  • Flexible working hours
  • Free parking

Benefits

  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • flexible working time
  • integration events
  • corporate sports team
  • retirement pension plan
  • corporate library
  • no dress code
  • coffee / tea
  • parking space for employees
  • leisure zone
  • extra social benefits
  • employee referral program
  • opportunity to obtain permits and licenses
  • charity initiatives
  • family picnics
  • extra leave
  • In-office gym

Recruitment stages

  • Online assessment
  • Phone interview
  • Job interview
  • Welcome to HSBC!

About the role

The role of Senior IT Cost & Contracts Manager is a key role in managing Cost Management processes across multiple IT business areas ensuring consistent and adequate governance and controls resulting in effective sanctioning of spend. This will include detailed involvement on cost submissions working with Business Managers, category managers and COOs to ensure that HSBC is obtaining the best commercial deal and evidencing the cost reduction work undertaken.

The primary purpose of the Technology Cost and Contract team is to govern all third-party IT spend for HSBC Technology (c$3bn) including managing and continuously improving the cost management processes. This role will include working with the GBGF IT CIOs, COOs and supporting teams to optimise IT’s utilisation of third-party hardware, software, resources, and associated IT services (including non-permanent workforce) to maximise value and cost savings to HSBC.

In this role, you will have specific responsibility for managing the contract lifecycle from an IT perspective for a number of specific contracts, including evaluating renewals of contracts ahead of time, challenging demand / requirements and working collaboratively with technical teams and procurement to obtain an optimal commercial deal. Maintaining the IT contracts calendar for the relevant IT teams including correct articulation of the financial P&L profiles, owning the renewal trigger points and driving subsequent actions will be essential. Furthermore, support will be provided to each area to assist working towards a complete zero-based budgeting approach.

You need to be commercially aware with expertise in cost or commercial management or sourcing /category management and will be responsible for creating and maintaining a robust governance model in evaluating, reviewing all IT expenditure and proactively driving cost reduction across Technology.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBCs global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Thank you for interest in HSBC.
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Before you apply, please note that we will take into the consideration only applications that include the following statement:
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“I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
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Due to the high number of applications, we reserve the right to contact selected candidates only.
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In case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at: krakow.recruitment@hsbc.com.

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