As an IT Continuity & GRC Tooling Business Analyst you will be working for our client, a global leader in financial services that is committed to strengthening its cybersecurity, IT risk management, and operational resilience across multiple international entities. You will join the Cybersecurity & Digital Fraud department, collaborating closely with stakeholders to design, improve, and implement IT Continuity modules in ServiceNow. Your work will directly contribute to ensuring the protection, compliance, and resilience of the organization’s infrastructure in a rapidly evolving cyber threat landscape.
Warsaw / Kraków-based opportunity with the possibility to work 40% remotely!
responsibilities :
Draft functional specifications for IT Continuity modules (ASC, IC Plan, Exercise) and cross-functional modules (Risk, Issues) in ServiceNow
Collect needs from entities and track developments, evolutions, incidents, and remediation actions
Provide functional support to users and manage debugging activities
Formalize IT Continuity project specifications in Tableau
Define screen layouts, business rules, and workflows aligned with resilience processes
Collaborate with product owners and developers to assess technical feasibility
Participate in Agile ceremonies and UAT sessions for continuity tooling projects
Monitor development progress and raise alerts in case of deviations
Design and execute functional test plans and coordinate testing with end-users
Create training materials and user guides to support adoption
requirements-expected :
Minimum 5 years of experience in IT, including at least 3 years in IT Continuity, Resilience, or GRC tooling
Bachelor’s degree in computer science, IT, or related field (Master’s degree is a plus)
Hands-on experience with ServiceNow or similar platforms for workflow and dashboard design
Strong knowledge of IT infrastructure, virtualization, cloud services, and cybersecurity best practices
Fluent English for documentation and stakeholder communication
Ability to present technical and functional concepts clearly to diverse audiences
Familiarity with Agile methodologies and participation in Agile ceremonies
Experience in functional testing and validation processes
Strong analytical and problem-solving skills
Proven ability to work autonomously and collaborate effectively in multicultural teams
offered :
Stable and long-term cooperation with very good conditions
Enhance your skills and develop your expertise in the financial industry
Work on the most strategic projects available in the market
Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
Participate in Social Events, training, and work in an international environment
