Collaborate in a Global Agile Environment - Work as part of an international, agile team to ensure the satisfaction of internal users across the company’s global locations, fostering a culture of collaboration and continuous improvement.
Operational Product Maintenance - Provide product support (2nd/3rd line), ensuring effective cooperation with the Service Desk; Monitor infrastructure and logs proactively to maintain system stability; Develop and maintain user documentation, internal reporting and installation scripts; Optimize license consumption and maintain vendor relationships to ensure efficient resource utilization.
Change Management - Translate user requirements into actionable improvements; Implement new features provided by vendors while ensuring alignment with business needs.
Testing and Quality Assurance - Support testing efforts for new versions, features, and bug fixes of owned products; Collaborate with stakeholders to validate functionality and ensure smooth transitions during updates.
requirements-expected :
Proven Experience in user support and IT Tools: Hands-on experience in managing user requests and familiarity with tools like Remedy, ServiceNow, HPSM, or similar platforms.
Expertise in ITIL Practices: Understanding of ITIL principles in modern organizations, with practical experience in service management.
Agile Methodology Knowledge: Knowledge of agile software development methodologies (Scrum, Kanban) and expertise in product backlog management and prioritization.
Exceptional Interpersonal Skills: Strong communication, organizational, and interpersonal skills, with the ability to work independently while maintaining effective collaboration within a team.
Willingness to Travel: Openness to domestic and international travel for interactive meetings with team members and key users, fostering collaboration and alignment.
Language Proficiency: Fluent in English (written and spoken)
Educational Background: University degree in Computer Science/Engineering, Mechanical Engineering, or a related field that supports your ability to understand complex IT systems and processes.
Added Advantage: Knowledge of our specialized tools such as KeyShot, 3ds Max, FBX Review, VRED, HDR Light Studio, V-Ray, Corona Renderer, Pixyz is a plus but not mandatory. Candidates eager to learn these tools are also encouraged to apply.
offered :
Dynamic International Environment: Collaborate with diverse teams across the globe, gaining invaluable experience and insights that enhance your professional journey.
Collaborative Team Culture: Join a supportive organization that values teamwork and celebrates your contributions while encouraging your growth.
Professional Development Opportunities: Expand your skills through engaging projects and responsibilities that challenge and inspire you.
Flexible hybrid work arrangements: Benefit from flexible work schedules and the ability to work remotely on select days, while enjoying the convenience of our offices at least one day a week.
Comprehensive Benefits Package: Enjoy private health care, a Lunchpass card, a sports card, group insurance options, employee discounts and daily fresh fruits to enhance your well-being.
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
remote work opportunities
flexible working time
fruits
corporate products and services at discounted prices
