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IT Business Analyst
  • Kraków
IT Business Analyst
Kraków, Kraków, Lesser Poland Voivodeship, Polska
HSBC Service Delivery (Polska) Sp. z o.o.
16. 12. 2025
Informacje o stanowisku

about-project :


  • The role is within the Client Lifecycle Management and Servicing area, which is part of the Private Banking and Asset Management providing IT solutions to support KYC, clients Onboarding and client reporting.
  • We are looking for a highly effective, client focused Business Analyst with experience in managing delivery as well as in requirements analysis and testing.
  • The role holder will be expected to analyze and define the implementation of the Client Lifecycle Management products, working closely with multiple internal stakeholders to identify, assess and analyze business needs.

responsibilities :


  • Work with business and Transformation to gather, review and optimize business requirement.
  • Production of detailed specifications to allow business requirements to be understood and delivered by the engineering team.
  • Bridge and minimize the gap between business team, Product Owner, engineering and a variety of end users for the whole project life cycle, to ensure technical compatibility and user satisfaction.
  • Ensure compliance with all relevant internal control standards and external regulatory requirements.
  • Acquire & maintain knowledge in various areas of Client Lifecycle Management and actively participate in knowledge sharing.
  • Test delivered IT components and working with the development team to resolve any identified defects.
  • Assure delivery through the entire life cycle of the project of user requirements through to live

requirements-expected :


  • Solid knowledge on Client Lifecycle Management including KYC and client onboarding activities
  • Excellent in written and spoken English and can communicate comfortably in full English environment.
  • Excellent analytical capabilities and learning ability, can quickly adapt to dealing with new disciplines/projects and dig deeper into relevant business and IT knowledge.
  • Ability to translate functional requirements into technical specification that can be understood by engineers.
  • Able to provide innovative solutions to complex business problems.
  • Knowledge and experience on Agile engineering practices (e.g. Scrum, LEAN) as well as SAFE framework experience
  • knowledge in DevOps practices such as Test Automation, Continuous Integration and Continuous Deployment

offered :


  • Competitive salary
  • Annual performance-based bonus
  • Additional bonuses for recognition awards
  • Multisport card
  • Private medical care
  • Life insurance
  • One-time reimbursement of home office set-up (up to 800 PLN)
  • Corporate parties & events
  • CSR initiatives
  • Nursery discounts
  • Financial support with trainings and education
  • Social fund
  • Flexible working hours
  • Free parking

benefits :


  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • flexible working time
  • integration events
  • corporate sports team
  • retirement pension plan
  • corporate library
  • no dress code
  • coffee / tea
  • parking space for employees
  • leisure zone
  • extra social benefits
  • employee referral program
  • opportunity to obtain permits and licenses
  • charity initiatives
  • family picnics
  • extra leave
  • In-office gym

  • Praca Kraków
  • Administrator IT Kraków
  • Business Development Manager Kraków
  • Specjalista ds. bezpieczeństwa IT Kraków
  • Kraków - Oferty pracy w okolicznych lokalizacjach


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