Our IT Applications Manager will join a Global Application Operations and will be responsible for service management of IT solutions and its vendor’s and supplier’s performance and the delivery of managed services to satisfy the business needs. They will focus on the new global S4/ HANA SAP platform covering all functional SAP aspects including manufacturing and several more.
By joining our office in Krakow you will become a part of an inclusive, innovative global FMCG business supported by 25,000 employees” within the intro.
Principle Accountabilities:
Be the single point of contact and SME (subject matter expert) for the operational IT around the applications in scope
Ensuring ITIL processes are devolved and maintained and improved
Introducing innovation and continuous improvement into services provided by individual vendors at reduced cost
Managing the set of contractual obligations and services
Ensuring Vendor performance against SLA’s through the running of regular Service Quality Reviews
Acting as initial point of escalation for all contract and governance issues
Support the process of sourcing new vendors enabling the acquisition of new products and services from vendors
requirements-expected :
Proven experience of application management and end-to-end IT support
Experience of working with multi support teams in different regions, languages and cultures
Vendor Management
ITIL v3 or v4 best practices
Fluency in English (speaking and writing)
Must have strong communication and presentation skills
offered :
In return for playing your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme and many extras including a great pension scheme, generous holiday entitlement and hybrid/flexible working opportunities as well inspiring places to work and collaborate with purpose. Here at Imperial we will give you the opportunity to grow and learn, innovate at pace and be a part of our purpose to forge a path to a healthier future for moments of relaxation and pleasure for our consumers.
Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants.
