IT Application Support - M/F/D

112_25000N4O-en

Obowiązki

• Resolving incidents, requests and problems

• Analyzing the problem and co-ordinating with other teams to fix the issue

• Owning the issue and driving till closure

• Supporting the production environment, accessing upstream and downstream applications

• Striving for continuous process improvement in close cooperation with the Feature teams in Paris and Bangalore

• Creating and maintaining required documentation/manuals to work towards standardizing processes

• Keeping process and documentation up to date

Wymagania

• Have worked for more than 3 years in a position focused on the 2nd line of IT support for applications

• Speak fluent English (French is a plus)

• Are familiar with ITIL Availability Management, Service Continuity Management, Problem management and Change management

• Can work autonomously and use initiative where appropriate

• Understand Support methodologies

• Show flexible attitude and adaptable approach

• Communicate with a diverse audience with ease

Oferujemy

• Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilities

• An active role in an international structure and the opportunity for growth

• Access to educational platforms and language courses

• Stability

• Competitive salary based on seniority and skills

• Support in quick adaptation in the company

• Extraordinary health package with extensive dental care

• Hybrid work (2 or 3 days per week) and one-time bonus for home office equipment

• Even more benefits such as meal allowance, holiday fund, sports card and insurance

Źródło: Societe Generale/Praca