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IT Application Functional Support Miejsce pracy: Warszawa Technologies we use Operating system Windows Your responsibilities Acting as the primary escalation point (2nd line) for complex functional issues related to deals origination Taking full ownership of incidents from initial report through to successful resolution and communication back to the business user Methodically analyzing production incidents, focusing on topics such as transactional flows or calculation discrepancies to identify the root cause Liaising with clients (application users: back-office teams located around the globe) to investigate the incidents Utilizing application logs and database queries (basic level) for troubleshooting Partnering with technical support teams to ensure timely resolution Identifying recurring functional issues and proposing permanent solutions (process or system improvements) Developing the documentation and contributing to a knowledge base of best practices Our requirements Have experience (3 years) as a key user, super user or functional support for a banking or financial application and you understand the back office processes (e.g. payments, settlements, reconciliations) Speak fluent English (French is a plus) Enjoy dissecting complex problems, tracing process failures, and logically deducing the root cause of functional issues Are familiar with ITIL Availability Management, Service Continuity Management, Problem management, Change management and other support methodologies Communicate at ease with non-technical business stakeholders and technical IT teams What we offer Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilities An active role in an international structure and the opportunity for growth Access to educational platforms and language courses Employment contract and stability Competitive salary based on seniority and skills Support in quick adaptation in the company Extraordinary health package with extensive dental care Hybrid work (3 office days per week) and one-time bonus for home office equipment Even more benefits such as meal allowance, holiday fund, sports card and insurance Benefits sharing the costs of sports activities private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses life insurance remote work opportunities integration events dental care retirement pension plan saving & investment scheme preferential loans corporate library coffee / tea extra social benefits meal passes holiday funds employee referral program charity initiatives Lunch allowance Well-being platform Recruitment stages CV Verification Interview with a Manager Interview with a Recruiter Welcome to the team! Societe Generale Branch in Poland Societe Generale has been one of Europes leading financial services groups and a major player in the economy for over 160 years, supporting 25 million clients every day with more than 126,000 staff in 65 countries. Societe Generale has been operating in Poland since 1976, being one of the longest-established international banking institutions in the country. In 1992, the Branch in Poland started its corporate and investment banking operations to quickly become a leading partner for Polish and international corporations, financial institutions as well as public sector companies. In May 2024, the Group launched the Global Solution Centre, which is an integral part of the Branch in Poland. The new Center is constantly growing and delivering business solutions to the Groups international operations within such areas as Know Your Customer, Global Transaction Payment, IT and Risk Management. Additionally, Societe Generale in Poland provides insurance services through Sogecap/Sogessur Branch and leasing services for vehicle rental, financing and fleet management via SG Equipment Finance and ALD Automotive. Klauzula powinna być podpisana przez kandydata. Gwarantujemy dyskrecję.Podanie danych jest dobrowolne. Administratorem danych jest Societe Generale S.A. Oddział w Polsce, ul. Marszłkowska 111 Warszawa. Przetwarzania danych odbywa się w celu przeprowadzenia procesu rekrutacji. Okres, przez który dane będą przetwarzane to 3 (trzy) miesiące, chyba, że wyrażona została zgoda na rekrutację w późniejszych procesach rekrutacyjnych [wówczas okres ten wynosi 6 (sześć) miesięcy. Każdej osobie wysyłającej CV przysługuje prawo:- do żądania dostępu do tych danych, w tym do otrzymania ich kopii, ich sprostowania, usunięcia lub ograniczenia ich przetwarzania;- do cofnięcia zgody w dowolnym momencie bez wpływu na zgodność z prawem przetwarzania, którego dokonano na podstawie zgody przed jej cofnięciem;- wniesienia skargi do Prezesa Urzędu Ochrony Danych Osobowych.