Acting as the primary escalation point (2nd line) for complex functional issues related to deals origination
Taking full ownership of incidents from initial report through to successful resolution and communication back to the business user
Methodically analyzing production incidents, focusing on topics such as transactional flows or calculation discrepancies to identify the root cause
Liaising with clients (application users: back-office teams located around the globe) to investigate the incidents
Utilizing application logs and database queries (basic level) for troubleshooting
Partnering with technical support teams to ensure timely resolution
Identifying recurring functional issues and proposing permanent solutions (process or system improvements)
Developing the documentation and contributing to a knowledge base of best practices
requirements-expected :
Have experience (3+ years) as a key user, super user or functional support for a banking or financial application and you understand the back office processes (e.g. payments, settlements, reconciliations)
Speak fluent English (French is a plus)
Enjoy dissecting complex problems, tracing process failures, and logically deducing the root cause of functional issues
Are familiar with ITIL Availability Management, Service Continuity Management, Problem management, Change management and other support methodologies
Communicate at ease with non-technical business stakeholders and technical IT teams
offered :
Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilities
An active role in an international structure and the opportunity for growth
Access to educational platforms and language courses
Employment contract and stability
Competitive salary based on seniority and skills
Support in quick adaptation in the company
Extraordinary health package with extensive dental care
Hybrid work (3 office days per week) and one-time bonus for home office equipment
Even more benefits such as meal allowance, holiday fund, sports card and insurance
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
