Informacje o stanowisku

Job Responsibilities

• Provide 2nd line support for Automotive & Quality applications installed in our customers’ plants, including workaround, resolution, analysis and escalation for more complex tickets.
• Provide 1st line support, supporting advanced logistics processes through utilization of ticketing tools like JIRA and Team Foundation Server .
• Manage the end-to-end communication with the client.

Qualifications

• Bachelor/Master’s degree , preferably in computer science or comparable studies.
• Very good knowledge of Italian language.
• Good knowledge of English language.
• Availability to work in shifts and on-call.
• Minimum experience in ticket management is required.
• Knowledge of PL/SQL will be a valuable plus.
• Availability to work in a hybrid mode or remotely with at least 1 visit in the office per quarter.

About Hermes Reply

Hermes Reply offers management consulting, IT advisory and implementation services for the introduction of industry 4.0 technologies. We have twenty years of experience in the Automotive and Manufacturing sector and an international presence with offices located in Italy, Poland, and China. We are part of the Reply Network that gives access to a technology playground with expertise in a broad array of innovation domains.

How to become a Replyer

You found an opportunity that suits you and your abilities? Perfect! Use our application form to send us your resume and credentials. Once we receive your documents, you will get a confirmation via email.

Our reply

We will now review your application and come back to you as soon as possible. If it’s a match, we will contact you for an interview.

Your interview

Is it a fit? Do we match your expectations? What about the job requirements and the workplace? All that will be covered in the interview. If more than one Reply company is suitable for you, you have the possibility to participate in several interviews!

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