Informacje o stanowisku

IT Analyst (Service Integration Support)

Stefanini is a global IT services company with over 88 offices in 39 countries across the globe. Since 1987, Stefanini has been providing offshore, onshore and near-shore IT services, including application development, IT infrastructure outsourcing (helpdesk support and desktop services), systems integration, consulting, and strategic staffing to enterprises around the world.

Due to the constant growth of our services, we are now seeking an exceptional individual for hybrid support for one of our clients in Cracow as an:

IT Analyst (Service Integration Support)

Scope:

In this role, you will be an integral part of the Service Integration Team, collaborating with cross-functional groups to achieve service integration objectives. You will assist in the management of documentation, coordinate with Service Managers on critical initiatives, and ensure the quality execution of IT application controls while participating in cybersecurity activities. If youre eager to blend your analytical skills with impactful service integration in a dynamic environment, we invite you to join our team!

Job Responsibilities:

• Collaborate with the team to achieve current objectives.
• Assist Service Integrators with ad-hoc requests, including reviewing Working Instructions, SLAs, Knowledge Bases, and other service documentation, as well as updating IMDL roles and SNOW records.
• Engage with local, global, and third-party teams to foster effective collaboration.
• Coordinate with IBM Service Managers on various initiatives, such as reviewing and testing IT Disaster Recovery plans.
• Ensure the quality execution of IT application controls.
• Oversee AWS cost optimization initiatives.
• Prepare insightful reports, dashboards, and analytical solutions for data analysis.
• Organize and coordinate training sessions and meetings.
• Manage light project management tasks.
• Participate in cybersecurity activities, including monitoring and assisting with patch implementation and Windows migration at the workstation level, as well as tracking vulnerabilities that may impact services.

Working hours: Monday - Friday, 9:00 AM - 5:00 PM (CET).

Job Requirements

Qualifications:

• Strong organizational and communication skills.
• Ability to work independently and manage multiple priorities.
• Familiarity with Service Management Framework (ITIL 4 practices).
• Proficient in MS Excel and basic AWS knowledge, particularly in cost optimization.
• Knowledge of IMDL, ServiceNow, and Power BI is advantageous.
• Understanding of AGILE methodology is a plus.
• Proficient in English (minimum B2 level).

Our offer

• Full time job, stability of employment.
• Competitive salary package with additional bonus for work during nights or on-call support duties.
• Intensive training.
• Flexible benefits package (you can choose from such items as MultiSport card, cinema tickets, vouchers for various shops and restaurants, holiday booking discounts, and much more).
• Premium private medical healthcare, which includes dental care and insurance policy for international travel.
• And up to 4 extra days of paid holidays per year!

Whats next:

It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity. In case you need further information, just send us a message at and we’ll be happy to assist!

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About Us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a get it done attitude, come over for coffee and a talk on your future career with us! Learn more about us on and join us on LinkedIn, Facebook, and Instagram where we regularly post insights from our colleagues.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• IT Services and IT Consulting

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