Currently, we are looking for an IT 2nd Line Support Specialist. In this role, you will provide advanced technical support to our clients and internal teams. Your role will involve troubleshooting and resolving complex IT issues to ensure smooth and efficient operations. Your expertise in Windows environments will be essential for maintaining our diverse IT infrastructure.
Join us at Selvita, where these values guide our mission to advance drug discovery to the clinical stage of drug development.
responsibilities :
Providing 2nd line support for IT-related issues, including hardware, software, and network problems
Troubleshooting and resolving complex technical issues in a timely manner
Supporting and maintaining Windows and Linux servers and workstations
Providing user support for Windows, Microsoft applications, and Linux systems
Managing and resolving tasks in helpdesk systems
Documenting and maintaining accurate records of support activities and solutions
Assisting in the implementation and maintenance of IT projects and initiatives
Staying up to date on industry trends and technologies to provide innovative solutions
requirements-expected :
A minimum of 2 years of hands-on experience in IT support
Strong knowledge of Windows and Linux operating systems
Familiarity with user management using Active Directory and Microsoft 365
Excellent problem-solving and communication skills
Ability to work independently and as part of a team
Experience managing and resolving tasks in helpdesk systems (e.g., ServiceDesk Plus, Jira, ServiceNow)
offered :
Daily cooperation and know-how exchange with experts
Additional benefits: a prepaid lunch card, private medical care, subsidized sports card, and office fruit provision
Internal Development initiatives including soft & leadership skills training programs
Recognition Program
Employee Referral Program
English & Polish language courses
Support & incentive bonus for completing Ph.D
Support in legalization process and relocation package
