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About-project : In this role, you will have the opportunity to support the organization’s vision and strategic direction. Each day, you will define, manage, and monitor processes to meet requirements for Information Systems (IS) services by planning, measuring, and improving all aspects of IS services. You will also showcase your expertise by being a key resource, a definitive source of knowledge processes, to contribute to enhancing organizational effectiveness. responsibilities : Describing and defining IT processes/services including relationships, dependencies, and business value, and regularly maintaining all service-related information within the service management tool. Preparing and maintaining process documentation for the system services and advising on the correct and effective use of the services. Applying and executing the relevant measurement and reporting management practice to enable planning, controlling, reviewing, and auditing services to meet agreed Key Performance Indicator targets. Providing consultation, advice, and supporting the installation of IS services, or the change of existing IS services. requirements-expected : Master degree, basic theoretical qualification related with IT processes management. Strong experience in Procurement. The ISO Procurement Policy and Procedures structure ISOs purchasing processes and sourcing strategies. Good Communication Skills. benefits : sharing the costs of sports activities private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses life insurance remote work opportunities flexible working time corporate products and services at discounted prices integration events corporate sports team saving & investment scheme corporate library coffee / tea sharing the commuting costs employee referral program charity initiatives family picnics