As L1 & L2 support you will assist end users with their applications’ problems via CDI Ticketing System. MsTeams or e-mail.
You will perform detailed incident analysis and provide appropriate solutions.
If an immediate solution is not possible, you will manage the routing of tickets to other support groups to ensure all issues are solved in a proper manner.
You will provide trainings on applications/processes to the end users.
You will support documentation for end users or support teams.
requirements-expected :
To succeed at this job, you should have IS or IT support experience.
We are looking for someone with a strong understanding of Jira and Confluence.
If you additionally are familiar with supporting other Business or RnD applications it will be an advantage.
We would like someone to join our team who is customer and business oriented. Someone who has good analytical skills to resolve problems and determine appropriate solutions.
Good oral and written communication skills and fluency in English are essential in this role.
Also, good team work and networking skills would be useful.
offered :
A culture of loyalty, partnership and transparency, where a teamwork is a key factor in our growth.
Challenging tasks and growth opportunities in a motivating work environment.
Employment (UoP) in a company with a long history in innovation and technology (temporary position).
Access to Udemy courses.
Possibility to work in a hybrid model, partially from home, partially from our modern office located in Tczew, near to Gdańsk.
Commute allowance and free parking space for employees.
Employee referral program.
Private medical care co-funded by the company, life insurance, social fund, canteen with lunch subsidy, fruits once a week, charity events.
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
