Provide technology, data and process support to Essentra for an effective and professional IT service across the broader organisation, with commensurate travel as appropriate
Support of key functional areas across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, manufacturing shop-floor application, audio-visual and printing
Contributor for Incident and Problem Mgmt. plus Service Requests to meet objectives to documented SLA/T(s) and measurable KPI(s)
You will develop and maintain excellent and professional relationships with users; with an emphasis on service delivery offering advice and support to become a trusted point of contact
Ensure the IT Operations IT systems are maintained per current Essentra policies (areas to be agreed with manager)
Drive continuous technical improvement of the IT Operations services and satisfaction scores
Deployment of IT Operations security measures
Carry out duties to ensure compliance with policies, standards and procedures (operational, legal, regulatory) in accordance with Essentra governance mandates
Produce updates and information on system issues, root cause and resolutions and make them available to management, as requested
Deliver tasks and project work packages as needed
Provide Operational handover (documentation) for acceptance of all new technologies implemented
Constantly strive to improve individual competency and personal development to maintain strengths, address weak areas and learn new technologies/concepts as presented by business initiatives
requirements-expected :
2+ years of working within a multi-national organisation with relevant experience in End User Support
Hands-on experience in large-scale 24/7 enterprise environments hosting 000’s of users, complex systems, multiple cloud services and business locations
To have a good understanding of Windows-based computer systems, enterprise connectivity, Microsoft applications across a global organisation with on-premises and cloud-based services
Technical administration of Microsoft end user: Windows desktop and server (AD, DNS, DHCP), Office desktop apps, Office365
Analytical thinking skills with the energy to drive change and continually improve - diving into the detail as necessary to understand issues (people, process, technology or data)
Manage and own escalated issues to resolve incidents and critical support/service tickets
Flexible and adaptable to changing business needs and processes
Very good communication and presentation skills in written and spoken English with additional languages a bonus
Microsoft certification in at least one of operating system or Office365 or Azure
Must have: Local language (Polish)
Technical understanding of Microsoft end user/MW technologies: Intune device and app mgmt., SCCM with application packaging, AutoPilot and PowerShell scripting, Citrix/RDS, Exchange, Teams, SharePoint
