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1. Relationship Management:
- Develop and maintain strong, long-lasting customer relationships.
- Act as the primary point of contact for assigned customers.
- Address customer needs and concerns promptly and effectively.
2. Current Business Maintenance:
- Oversee day-to-day business operations both internally and customer-facing.
- Coordinate with internal teams to ensure customer requirements are met.
- Manage any customer related queries.
3. Commercial Support to Forecast and Changes:
- Support forecasting activities and adjust plans as necessary.
- Communicate changes in forecasts or business plans to relevant stakeholders.
- Collaborate with customers to understand and accommodate their changing needs.
4. Business Overview:
- Provide regular updates on business status and performance to customers.
- Prepare and present business reviews and reports.
- Monitor key performance indicators and implement improvement initiatives.
5. Cost Recovery/Sundry:
- Identify opportunities for cost recovery and implement initiatives.
- Manage cost-related issues and negotiate solutions with customers.
- Ensure all sundry expenses are accounted for and recovered appropriately.
6. Contract Adherence:
- Ensure compliance with contract terms and conditions.
- Monitor contract performance and address any deviations.
- Coordinate contract renewals and amendments as needed.
7. Customer Change Requests:
- Participation in customer change requests process.
- Assess the impact of changes and communicate with relevant stakeholders.
- Costing and quoting of changes to the customer
8. Price Increase:
- Develop and implement strategies for price increases.
- Calculation of costs and analyze of data receipt from other departments
- Communicate price changes to customers and handle negotiations.
- Monitor market trends and adjust pricing strategies accordingly.
9. Product Lifecycle Initiatives:
- Support product lifecycle management activities.
- Collaborate with customers on product development and discontinuation.
- Ensure smooth transitions during product lifecycle changes.
The Internal Account Manager will be responsible for maintaining and nurturing customer relationships, ensuring the smooth operation of current business activities, supporting forecasting and business changes, initiating cost recovery measures, and ensuring contract adherence. This role requires strong communication skills, attention to detail, and the ability to work effectively with internal teams and customers.
Join us in our mission to make a positive impact on healthcare through innovation and excellence in manufacturing. If you are a motivated professional with a passion for bid management and a desire to thrive in a dynamic and rewarding environment, we want to hear from you!
SteriPack Group Limited are a leading contract manufacturer dedicated to serving the orthopaedical, pharmaceutical, and medical device markets. With a commitment to quality, innovation, and client satisfaction, we strive to deliver excellence in manufacturing solutions tailored to meet the unique needs of our clients. As we continue to grow and expand our services, we are seeking a talented and motivated Bid/RFQ Specialist to join our team.