Inside Sales Team Leader, Europe & Africa
Miejsce pracy: Warszawa
Your responsibilities
- Lead response: Serve as the initial point of contact for website-generated leads, assess their potential using BANT qualification, and swiftly direct them to the appropriate party for quote, initial technical support with follow-up for commercial intent, or disqualification.
- Ensure consistent, positive customer experience throughout the entire interaction with our company, regardless of business outcome, fostering a positive Net Promoter Score and lead conversion rate.
- Competitive Sales Insight: Identify and leverage opportunities to convert customers from competitor products, driving new sales and expanding market share.
- Follow-Up Management: Actively track and advance all warm leads within the company, liaising with the relevant teams, and diligently pursue resolution to a win or loss outcome.
- CRM Oversight: Maintain and ensure governance with CRM systems by brand for lead management and analyze conversion metrics to seek areas for performance optimization.
- Collaborate on cross-functional projects, instilling a customer-first approach within our team culture and technological advancements. Collaborate with the Product Management, external sales and other teams on prospecting campaigns aimed at increasing lead volume and supporting strategic business growth.
- Team Leadership: Provide guidance and mentorship to the inside sales team, collaborating with the inside sales team leaders in other regions, detailing team performance, preparing reports, identifying areas for improvements, ensuring Team’s goals are achieved.
- Quoting via ecommerce, speed to quote, improve conversion rate
- Through provided product training, be conversation on potential solutions to customer requirements and understand general product ranges that fit customer application needed.
Our requirements
- Bachelors degree with 4+ years of experience in a sales & service environment, or equivalent years of experience required. 2+ years of proven customer service expertise in industrial product sales preferred.
- Direct experience with Salesforce or equivalent CRM systems is desired.
- Excellent communication skills with ability to speak to technical requirements and specifications. Self-driven, confident, and team oriented.
- English and French fluency is required and ability to speak one or more of the following languages preferred: Spanish, or Italian.
- Excellent communication skills with ability to speak to technical requirements and specifications.
- Self-driven, confident, and team oriented.
- Strong problem-solving skills with a solutions-driven mindset driven by analytics.
- Solid strategic and decision-making skills.
What we offer
- Competitive base salary, ensuring fair compensation for your skills and experience.
- Yearly performance-based bonus, rewarding your hard work and dedication.
- We are all owners of the company! Stock options that align your interests with the companys success.
- Private Medical Care, ensuring your well-being is taken care of.
- Cafeteria / Holiday subsidy to support your leisure time and work-life balance.
- Hybrid work model, providing flexibility and work-life balance.
- Stable working environment, focusing on long-term cooperation and mutual growth.
- Opportunities for professional growth and development, including Technical, Professional, and Skills Training in all required tools & individual development plan with internal Mentorship program.
- Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- employee referral program
- international environment
Travel and Work Arrangements
This position is hybrid, after an initial 6-8 weeks training period in office, with occasional travel, up to 15%, depending on business requirements. The environment may include work inside and outside of an office environment, including customer visits and tradeshows. Ability to stand/walk/sit for long periods of time.
Job Summary
We Are hiring! Ingersoll Rand is seeking a seasoned inside sales leader to lead our customer focused inside sales team, based in Warsaw, Poland. This hybrid position is a chance to build a local team to be the first point of contact for external leads coming into the business for our Precision Technology brands. The team leader will be responsible for qualifying high potential leads and driving positive Net Promotor Score and improved lead handoff and closing processes with our internal sales teams and external channel partners, driving increased lead conversion rate. The right candidate will bring a combination of experience in direct to end-user sales, customer service, and problem solving.
This position is a player-coach with the opportunity to interact, qualify, nurture leads, and will have the opportunity to recruit and hire one inside sales specialist in the short term, with future potential of expanding the team based on successful results and budget availability.
Ingersoll Rand
At Ingersoll Rand we are passionate about inspiring progress around the world. Our people and our family of brands work together to increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit www.ingersollrand.com. Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce, including minorities, females, individuals of all sexual orientations and gender identities and individuals with disabilities.
Klikając w przycisk „Aplikuj” lub w inny sposób wysyłając zgłoszenie rekrutacyjne, zgadzasz się na przetwarzanie Twoich danych osobowych przez Gardner Denver Polska sp. z o.o. z siedzibą w: Cholerzyn 467, 32-060 Liszki (Pracodawca), jako administratora danych osobowych w celu przeprowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu.
Twoje dane osobowe będą przetwarzane w oparciu o następujące podstawy prawne: (a) aby podjąć działania na Twoje żądanie przed zawarciem umowy (np. informacje o oczekiwanym wynagrodzeniu i dostępności do rozpoczęcia pracy); (b) w oparciu o nasz prawnie uzasadniony interes (np. imię, nazwisko, data urodzenia, dane kontaktowe, wykształcenie, kwalifikacje zawodowe, przebieg dotychczasowego zatrudnienia); c) w oparciu o Twoją zgodę, która wyrażona jest poprzez przeslanie dokumentów aplikacyjnych zawierających takie informacje jak np. wizerunek czy zainteresowania.
Podanie wszystkich danych osobowych, o których mowa powyżej jest dobrowolne, natomiast dane wymienione w lit. a) i b) są niezbędne do wzięcia udziału w rekrutacji. Niepodanie danych skutkuje brakiem możliwości rozpatrzenia kandydatury. Podanie pozostałych danych jest dobrowolne, ale może pomóc w sprawnym przeprowadzeniu procesu rekrutacji.
Masz prawo żądać dostępu do Twoich danych (w tym uzyskania ich kopii), sprostowania danych, ich usunięcia, ograniczenia przetwarzania, przeniesienia, jak również wniesienia sprzeciwu wobec ich przetwarzania. Masz także prawo wniesienia skargi do Prezesa Urzędu Ochrony Danych Osobowych.
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Twoje dane osobowe będą przetwarzane przez okres maks. 1 roku od zakończenia publikacji ogłoszenia, chyba, że wyraziłeś odrębną zgodę na wykorzystanie Twoich danych osobowych w przyszłych rekrutacjach.
W celu realizacji praw lub w przypadku jakichkolwiek pytań związanych z przetwarzaniem Twoich danych osobowych skontaktuj się z nami pod adresem: agnieszka.tomaszewicz@gardnerdenver.com.
