Inside Sales Specialist is responsible for actively supporting the sales of customs services by engaging with small and medium-sized businesses, handling sales leads, and initiating new business relationships. His work will be carried out primarily in an office-based setting – via phone, email, and using CRM systems and online tools. This position plays a key role in expanding the client base and ensuring a quick response to incoming inquiries.

Responsibilities

• Contacting potential SME clients via phone and email.
• Handling and qualifying sales leads provided by marketing or sourced independently.
• Presenting the company’s offer and matching services to the client’s needs.
• Supporting the preparation of commercial offers and pricing.
• Collaborating with the operations and customs departments during client onboarding.
• Building and updating the client database in the CRM system.
• Monitoring the market and competition, and actively suggesting sales-supporting initiatives.
• Participating in outbound/cold calling campaigns (working with ready-made databases and tools).
• Achieving sales targets and reporting activities.

Qualifications

• Experience in a similar B2B sales position – preferably in the logistics, freight forwarding, customs, or related industry.
• Ability to build relationships with clients via phone and email.
• Strong communication skills, initiative, and a goal-oriented approach.
• Proficiency in working with CRM systems and MS Office.
• Basic knowledge of international trade, customs clearance, or logistics – a strong advantage.
• Good work organization, independence, and consistency.
• Communicative level of English – a plus.