Inhouse Application Manager (Business Applications)
Miejsce pracy: Warszawa
About the project
Are you ready to make a significant impact in a dynamic and evolving environment? As an Application Manager for Business Applications, with a strong focus on compliance and legal applications, you will play a key role in enhancing and optimizing critical systems. Your expertise will guide the strategic alignment of application services with business goals, while ensuring the smooth operation of systems like Contract Lifecycle Management and Global Service Desk. Join us today and contribute to the success and growth of our business through innovation and excellence in application management!
Your responsibilities
- Understand relevant business use cases and procedures related to the relevant business applications with a strong focus on compliance and legal applications.
- Collaborate with and consult stakeholders to understand business needs, recommend application enhancements, and drive the adoption of best practices.
- Participate in strategic planning to align application services with business goals, staying abreast of industry trends and emerging technologies.
- Oversee configuration and maintenance of various business applications (ideally Contract Lifecycle Management, Global Service Desk (company internal growing ticket system)), ensuring optimal performance and reliability.
- Provide advanced technical support to end-users, addressing and resolving application-related issues on agreed SLAs.
- Develop and deliver training sessions for end-users (in collaboration with our Learning & Skill development group), create detailed documentation, and maintain up-to-date knowledge bases.
- Liaise with software vendors for support, updates, and enhancements, ensuring service level agreements (SLAs) are met.
- Define, operate and continuously improve services based on the relevant applications.
- Implement and enforce security protocols, ensure compliance with relevant regulations, and support regular audits in collaboration with the IT Security Team.
- Continuously monitor application performance, identify bottlenecks, and implement improvements to enhance efficiency.
- Manage incident resolution and problem-solving processes, conducting root cause analysis and implementing preventive measures.
- Evaluate and recommend new software solutions to enhance business operations.
- Conduct regular application performance reviews and generate reports.
- Plan and execute application upgrades and patch management.
- Develop, document and maintain application-related, policies, procedures and technical configurations.
Our requirements
- Apprenticeship as IT specialist or bachelor’s degree in information systems, computer science, IT, or a related field.
- 5+ years of experience in IT application support or a similar role.
- Proven experience in managing and supporting business applications, including service desks and contract lifecycle management platforms.
- Experience with SAAS enterprise software solutions and cloud technologies.
- Familiarity with Integration / API Management.
- Proven experience in working within large or medium-sized enterprises where complex business applications are used. Understanding the dynamics of such organizations is essential.
- Analytical thinking to assess complex situations, evaluate options, and make data-driven decisions.
- A keen focus on user satisfaction, understanding their needs, and ensuring applications meet their expectations.
- Ability to work collaboratively with different departments and stakeholders, fostering a cooperative and productive work environment.
This is how we organize our work
This is how we work
- in house
- you develop several projects simultaneously
- you focus on product development
Team members
- support
- project manager
- SAP specialist
This is how we work on a project
- active monitoring
- documentation
What we offer
- Long-term employment based on an employment contract.
- Hybrid work model: two days per week in the Warsaw Office.
- Private medical insurance in the highest package fully paid by the employer.
- Multisport card fully financed by the employer.
- Annual bonus.
- Bonus option grants - an additional bonus program.
- Remote work subsidy of €500 to start, then monthly bonus for utilities.
- Birthday book for the employee.
Benefits
- private medical care
- flexible working time
- fruits
- integration events
- mobile phone available for private use
- computer available for private use
- coffee / tea
- drinks
- employee referral program
- Multisport card fully financed by the employer
- Annual bonus
- Remote work subsidy of €500 to start
- Birthday book for the employee
Recruitment stages
- Meeting with HR
- Meeting with Supervisor
- Meeting with Team
Please remember to submit your application in English.
Other applications will not be considered. The candidate should have an EU work permit, we do not offer visa for this position.
Simon-Kucher Core Business Services Sp. z o. o.
Simon-Kucher is a global consultancy with more than 2,000 employees in 30 countries. Our sole focus is on unlocking better growth that drives measurable revenue and profit for our clients.We achieve this by optimizing every lever of their commercial strategy – product, price, innovation, marketing, and sales – based on deep insights into what customers want and value. With nearly 40 years of experience in monetization topics of all kinds, we are regarded as the world’s leading pricing and growth specialist. www.simon-kucher.com
We believe in building a culture that embraces diversity, equity, and inclusion, creating an environment in which our people feel valued, are able to be themselves and feel their contribution matters. If we get that right, remarkable things will happen; people will grow faster, innovate, feel valued, and create better outcomes for everyone – our people, our clients and, of course, our business.
Klikając w przycisk „Aplikuj” lub w inny sposób wysyłając zgłoszenie rekrutacyjne, zgadzasz się na przetwarzanie Twoich danych osobowych przez SIMON-KUCHER CORE BUSINESS SERVICES SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ z siedzibą w: Domaniewska 42, 02-672 Warszawa (Pracodawca), jako administratora danych osobowych w celu przeprowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu.
Twoje dane osobowe będą przetwarzane w oparciu o następujące podstawy prawne: (a) aby podjąć działania na Twoje żądanie przed zawarciem umowy (np. informacje o oczekiwanym wynagrodzeniu i dostępności do rozpoczęcia pracy); (b) w oparciu o nasz prawnie uzasadniony interes (np. imię, nazwisko, data urodzenia, dane kontaktowe, wykształcenie, kwalifikacje zawodowe, przebieg dotychczasowego zatrudnienia); c) w oparciu o Twoją zgodę, która wyrażona jest poprzez przeslanie dokumentów aplikacyjnych zawierających takie informacje jak np. wizerunek czy zainteresowania.
Podanie wszystkich danych osobowych, o których mowa powyżej jest dobrowolne, natomiast dane wymienione w lit. a) i b) są niezbędne do wzięcia udziału w rekrutacji. Niepodanie danych skutkuje brakiem możliwości rozpatrzenia kandydatury. Podanie pozostałych danych jest dobrowolne, ale może pomóc w sprawnym przeprowadzeniu procesu rekrutacji.
Masz prawo żądać dostępu do Twoich danych (w tym uzyskania ich kopii), sprostowania danych, ich usunięcia, ograniczenia przetwarzania, przeniesienia, jak również wniesienia sprzeciwu wobec ich przetwarzania. Masz także prawo wniesienia skargi do Prezesa Urzędu Ochrony Danych Osobowych.
Twoje dane osobowe mogą zostać przekazane dostawcom usługi publikacji ogłoszeń o pracę, dostawcom systemów do zarządzania rekrutacjami, dostawcom usług IT (hosting), dostawcom systemów informatycznych.
Podane przez Ciebie dane osobowe nie będą wykorzystywane w celu profilowania albo podejmowania decyzji w sposób zautomatyzowany.
Twoje dane osobowe będą przetwarzane przez okres maks. 1 roku od zakończenia publikacji ogłoszenia, chyba, że wyraziłeś odrębną zgodę na wykorzystanie Twoich danych osobowych w przyszłych rekrutacjach.
W celu realizacji praw lub w przypadku jakichkolwiek pytań związanych z przetwarzaniem Twoich danych osobowych skontaktuj się z nami pod adresem: joanna.sienkiewicz@simon-kucher.com.
