Infrastructure Support Team Coordinator will be responsible for co-managing day-to-day operations of the Network Factory Team (ca. 20 people),

Infrastructure Support Team Coordinator

Your responsibilities

• organizing, coordinating, and monitoring tasks with day-to-day operations in Network Area
• being responsible for high quality and timeliness of tasks delivered by both teams
• building and maintaining good relations within the teams, as well as ongoing support and motivation of all team members
• being responsible for new joiners onboarding, as well as ongoing competency development of all teammates
• being responsible for continuous service improvements and optimization
• cooperating with internal and external customers, as well as responding to escalations
• collaborating with stakeholders within the company as a part of multiple projects, changes, and improvements

Our requirements

• communicative English and Polish language (spoken and written)
• solid knowledge of ITIL processes
• solid knowledge of systems and solutions supporting Networking area
• ability to properly organize own work and to fulfil tasks of different character and priority
• good communication and interpersonal skills and ability to manage relations with teammates, customers, and other stakeholders
• analytical and solution-oriented mindset
• accountability, self-reliance, and ability to work in fast-changing environment
• positive and can-do attitude
• IT-related education completed or in progress
• Experience in managing/coordinating IT operations
• experience in conversations with difficult and demanding customers
• creativity and critical thinking skills

What we offer

• 100% work from the office in Gdańsk
• Working hours: 12:00-21:00 (4-day work schedule followed by 2 days off)