Capacity to motivate a team based in multiple Countries
Capacity to identify improvements and to tune exiting processes
User’s support attitude / customer oriented approach
Strong capacity to manage pressure
Communication skills required to interact with the other infrastructure leaders and with the business leaders in the Country and in the rest of the EMEA region
Windows and MacOS laptops preparation with the Nielsen Standard Global Image
Provide end-user support for both Windows and MacOS environments
Provide end-user support for Google Suite products (gmail, G-Drive, Google chat, etc..)
Provide hands on support for on-site meetings and broadcasts including setup and tear down of AV equipment, and monitoring AV technology during events
Install, configure, and maintain desktop applications
Administer Windows and Linux servers, ensuring their stability, integrity, and efficient operation
Assist in system administration tasks, including user account management and system updates
Collaborate with the IT team to implement and maintain server infrastructure
Work closely with the cybersecurity team to implement security best practices
Assist in monitoring and responding to security incidents
Collaborate with network administrators to ensure smooth operation of the companys network
Provide excellent customer service to end-users with a focus on effective communication and problem-solving
Conduct user training sessions to enhance overall digital literacy
Document and communicate technical solutions in a user-friendly manner
requirements-expected :
Bachelors degree in Information Technology, Computer Science, or a related field; or equivalent years of experience
Proven years of hands-on experience in desktop support, system administration, and server administration (Windows and Linux)
Experience on managing remote infrastructure Support teams
Demonstrated capacity to work in a Global environment and collaborate with various teams
Project management experience driving complex infrastructure projects Process oriented approach
Troubleshooting skills for both hardware and software issues
Familiarity with Windows and macOS operating systems
Experience collaborating with cybersecurity teams on security initiatives
Knowledge of network fundamentals and troubleshooting
Excellent communication and interpersonal skills
Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Windows Desktop Administrator, Linux Professional Institute Certification) are a plus
English speaking/writing is required for technical instructions, explanations and for conference call participation
