24x7 monitoring of ticketing tool, applications or monitoring tool consoles and take actions as per defined process
First level troubleshooting and resolution of Auto generated incidents for Server, Database, Storage and Network technologies (PP, PM, P4 priority)
Perform Daily Health
Checks and taking actions as per defined process if any anomalies found
Handle deployments on prod environment
Call-out or escalate to LM or other stakeholders in case of any PB or PPauto incident as per defined process
Coordination and follow up with vendors (Like IBM/HP ...etc) for issues related to software/hardware
Prepare and send daily, weekly or monthly operations or status reports as required
requirements-expected :
Very good verbal and written French language
English at a communicative level
Customer support experience
ServiceNow- proficient level
Knowledge of Linux- at least intermediate level
Customer - focused attitude
Good interpersonal and communication skills
Experience in IT
Very good IT knowledge
Dispatching of tickets,
Providing training for new joiners
offered :
Well-being culture: medical care with Medicover, private life insurance, and Multisport card. But we
went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Lets talk about wellbeing" which you can listen to on Spotify.
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
benefits :
sharing the costs of sports activities
private medical care
life insurance
no dress code
parking space for employees
extra social benefits
redeployment package
employee referral program
charity initiatives
access to courses e.g. Excel, VBA, RPA, Customer Care
