Informacje o stanowisku

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

Responsible for monitoring and callouts for PBPP auto incidents Daily Health checks and PMP4 auto incident resolution for Server DBA Network Storage Backup technologies in a P4x7 Data Centre Operations setup.

YOUR TASKS

• You will be part of a team of 15 analysts, handling the customer’s requests (via mail, telephone, tickets) and translating them into the ticketing system (creation of incidents / requests).
• You will manage the follow-up of cases and ensure the update of documentation.

YOUR PROFILE

• Very good verbal and written French language
• English at a communicative level
• Customer-focused attitude
• Good interpersonal and communication skills
• Experience in IT
• Dispatching of tickets
• Providing training for new joiners

Its not essential, but we appreciate if you also have:

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Well-being culture: medical care with Medicover, private life insurance, and Multisport card. We went one step further by creating our own Capgemini Helpline offering therapeutic support if needed and the educational podcast "Lets talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast-evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

When you join Capgemini, you don’t just start a new job. You become part of something bigger.

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