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Infrastructure Experience Specialist Miejsce pracy: Warszawa Technologies we use Operating system Windows Linux About the project Type of contract: Contract of employment Location and Work Mode: Warsaw, Poland, Full time office from Monday till Friday Working Hours: 8AM to 4PM CET Your responsibilities Provide smart hands support for customer facing ”Experience Centers” Core Network and Compute Infrastructure. Manage On-Prem lab (Server room) rack and stack activities, logical provisioning, and decommissioning of hardware. Support incident & problem management for WAN, LAN, WLAN, and Core Compute. Oversee network configuration, maintenance, and troubleshooting. Ensure operational health of EC server room infrastructure during business hours. Manage deployment and support of onsite experiences & demos. Conduct daily checks and walkthroughs of demo environments. Provide technical support for presenters, account managers, customers, and EC staff. Support centralized solution delivery projects and automation. Create and manage Azure environments for Hybrid Cloud engagements. Coordinate technical guidance and device configuration for events. Provide on-site technical support and device inventory management during events. Manage warranties, RMA processes, and equipment repairs. Make recommendations for technology improvements and equipment purchases. Maintain relationships with local OEM Partner for hardware repairs/warranty replacements, IT teams /AV suppliers and integrators. Operate and maintain AV equipment in meeting rooms and theatres. Provide immediate break-fix attention and support for EC meeting rooms and AV systems. Assist in meeting room setup, support, and refresh projects. Provide consultation and maintain AV room inventory hygiene. Our requirements 3-5 years of relevant experience Strong knowledge of network infrastructure (WAN, LAN, WLAN) and Core Compute systems. Hands-on experience with rack and stack activities, hardware provisioning, and decommissioning in on-premises environments. Proficiency in network configuration, maintenance, and troubleshooting. Familiarity with Azure administration, including managing subscriptions and sub-resources. Understanding of Hybrid Cloud environments and ability to create/manage Azure setups for engagements. Experience with AV systems operation, maintenance, and troubleshooting in meeting rooms and theatres. Ability to ensure operational health of server room infrastructure during business hours. Competence in incident and problem management for network and compute systems. Skilled in inventory management, including tracking demo assets and AV equipment. Knowledge of warranty processes, RMA handling, and equipment repairs. Capability to coordinate preventative maintenance and manage downtime scheduling. Provide technical support for presenters, account managers, customers, and EC staff during demos and events. Manage on-site experiences, including setup and configuration of devices for events. Ability to deliver immediate break-fix support for AV systems and meeting rooms. Coordinate with OEM partners, IT teams, AV suppliers, and integrators for repairs and upgrades. Strong focus on operational process improvement and technology optimization. Excellent communication and collaboration skills for working with cross-functional teams and external partners. Strong problem-solving and troubleshooting abilities under time-sensitive conditions. Ability to manage multiple priorities and maintain attention to detail in technical and operational tasks. Optional Onsite Infrastructure Support (Windows Servers administration) Azure Identity Management Specialist Audiovisual (AV) Support Technician Azure Basics This is how we organize our work This is how we work at the clients site What we offer Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria) Premium medical services for employees and family members (Lux med) Life & Disability Insurance for employees and family members (Generali) Social Fund benefits: holiday bonuses, kindergarten allowances, Christmas bonuses etc Variable Pay(part of annual compensation): Quarterly bonus based on company performance. Co-financing for glasses Access to internal and external learning platforms (i.e. Udemy, WiLearn, HMM, FutureSkills) Employee Referral bonuses Relocation assistance: accommodation, travel, and other covered expenses Foreign language allowance, On-call allowance, Call-out allowance, morning/evening/night Shift allowance, Overtime work allowance, Business travel allowance (if applicable to the role requirements) Integration and cultural events for employees Performance based Reward and recognition programs Benefits private medical care life insurance integration events retirement pension plan extra social benefits holiday funds redeployment package Multisport Equal Opportunity Employer: Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law. Internal Reporting and Whistleblower Protection: Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at or by post/courier to Wipros registered office. WIPRO IT SERVICES POLAND Sp. z o.o. With 900 employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn, grow, and create a career path that makes us an organization of opportunities beyond boundaries of region, age, gender, ability, and routine. We invite you to be a part of this experience! Klikając w przycisk „Aplikuj” lub w inny sposób wysyłając zgłoszenie rekrutacyjne, zgadzasz się na przetwarzanie Twoich danych osobowych przez WIPRO IT SERVICES POLAND Sp. z o.o. z siedzibą w: Al. Jerozolimskie 123/A, 02-017 Warszawa (Pracodawca), jako administratora danych osobowych w celu przeprowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu. Twoje dane osobowe będą przetwarzane w oparciu o następujące podstawy prawne: (a) aby podjąć działania na Twoje żądanie przed zawarciem umowy (np. informacje o oczekiwanym wynagrodzeniu i dostępności do rozpoczęcia pracy); (b) w oparciu o nasz prawnie uzasadniony interes (np. imię, nazwisko, data urodzenia, dane kontaktowe, wykształcenie, kwalifikacje zawodowe, przebieg dotychczasowego zatrudnienia); c) w oparciu o Twoją zgodę, która wyrażona jest poprzez przeslanie dokumentów aplikacyjnych zawierających takie informacje jak np. wizerunek czy zainteresowania.Podanie wszystkich danych osobowych, o których mowa powyżej jest dobrowolne, natomiast dane wymienione w lit. a) i b) są niezbędne do wzięcia udziału w rekrutacji. Niepodanie danych skutkuje brakiem możliwości rozpatrzenia kandydatury. Podanie pozostałych danych jest dobrowolne, ale może pomóc w sprawnym przeprowadzeniu procesu rekrutacji.Masz prawo żądać dostępu do Twoich danych (w tym uzyskania ich kopii), sprostowania danych, ich usunięcia, ograniczenia przetwarzania, przeniesienia, jak również wniesienia sprzeciwu wobec ich przetwarzania. Masz także prawo wniesienia skargi do Prezesa Urzędu Ochrony Danych Osobowych.Twoje dane osobowe mogą zostać przekazane dostawcom usługi publikacji ogłoszeń o pracę, dostawcom systemów do zarządzania rekrutacjami, dostawcom usług IT (hosting), dostawcom systemów informatycznych.Podane przez Ciebie dane osobowe nie będą wykorzystywane w celu profilowania albo podejmowania decyzji w sposób zautomatyzowany.Twoje dane osobowe będą przetwarzane przez okres maks. 1 roku od zakończenia publikacji ogłoszenia, chyba, że wyraziłeś odrębną zgodę na wykorzystanie Twoich danych osobowych w przyszłych rekrutacjach.W celu realizacji praw lub w przypadku jakichkolwiek pytań związanych z przetwarzaniem Twoich danych osobowych skontaktuj się z nami pod adresem: natasza.machkaczmarek@wipro.com.