The IT Support Specialist will join a global team of the most talented IT professionals in the industry. As a Support Specialist, you will manage and resolve an array of mobile, desktop, audio/video, network, and telecommunications issues, ensuring that our employees remain as productive as possible. You must be agile enough to adapt to the rapid growth and change of our business, but also disciplined enough to deal with complex challenges, processes, and people.

Responsibilities

• Troubleshooting and support for all IT end user issues: mobile, desktop, audio/video, peripherals, etc.
• Procurement, asset and inventory management for all IT hardware and software.
• Cross-departmental collaboration with teams like Facilities, Sales, and Engineering.
• Managing IT communication between headquarters and remote office.
• Perform system imaging, application configurations, and security policy enforcements.
• Daily onsite office support.

Requirements

• High energy and passion for your work and achievements.
• Excel at everything you put your heart and mind to.
• Willingness to go above and beyond.
• Excellent verbal and written communication skills.
• Excellent teamwork skills.
• Working knowledge of Windows and OSX operating systems.
• Working knowledge of Lenovo and Apple hardware.
• Knowledge of networking concepts.
• +1 years of working experience in an IT Support role.

Desired Skills / Knowledge / Experience

• Comprehensive understanding of networking (Network certification a plus).
• Working knowledge with voice and video conferencing solutions (Zoom, RingCentral a plus).

Education

• B.S. in Computer Science or related field (optional).
• Demonstrate that you continue to keep your knowledge and skills up to date (desired).