Join to apply for the Industry X – Aftersales Consultant (GN) role at Accenture Poland

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services.

We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Meet the Industry X Team

In Industry X we shape the future of making things, and the things we make. Our team drives innovation by delivering the best‑in‑class management consultancy based on industrial experience leveraged by the latest technologies for global clients listed on the Fortune Global 500 list. Our project portfolio stretches across manufacturing, energy and process industries with a proven success record of fueling Clients’ growth.

The Work

• Working closely with client business stakeholders to understand their requirements and provide optimal solutions in the areas of aftersales, warranty and spare parts management business processes.
• Development, optimisation, reshaping of different business processes from the area of aftermarket service operations with focus on warranty optimisation, spare parts optimisation (including parts pricing & inventory) and supply chain management and bridging business processes with technology (e.g., SAP, Business Intelligence tool, etc.).
• Leading technology platform solutioning, implementation and enhancement projects, including planning, design, fit/gap analysis, build and configuration, testing, cutover and other deployment activities.
• Collaborating with other cross‑functional teams to ensure seamless integration with other ERP modules.
• Master Data Management and Governance focused on assets maintenance operations, MRO supply chain, quality assurance and warehouse management.

Flexible: We are delivering our work mostly remotely but travelling and on‑site advisory are required. Working closely with clients in their offices, mostly across Europe, or other locations for short or long term is still required. There is some in‑person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work‑life needs.

What’s in it for you

• Thrive in a dynamic, international, and multicultural environment, embracing challenges as opportunities and committed to your constant progress.
• Opportunity to gain exceptional experience in the Polish market, skills, knowledge and experience on large‑scale international projects fostering your development and unique skillset.
• The unique chance to work in a global network using only state‑of‑the‑art tools and technologies and gaining one‑of‑a‑kind experiences with best know‑how, broad access to certifications and professional industry‑recognised trainings dedicated to ongoing improvement and dynamic professional growth.

What you’ll need

• Experience of working in aftermarket service operations space across areas like warranty optimisation, after‑market spare parts optimisation including parts pricing, parts inventory and supply chain management, most preferably in industrial or automotive.
• Strong experience with SAP SD/CS or related modules (at least Key User) and perfect knowledge of related business processes with main focus aftersales, especially warranty management, spare parts management.
• Proven ability to work creatively and analytically in a problem‑solving environment.
• Project Management skills and proficiency in analysing and translating Business Requirements to Technical Requirements and IT Architecture.
• Experience in Project Management activities including planning, deliverables development, project execution monitoring, managing stakeholder relationships, mitigating risks and managing change requests.
• Change Management in review of existing processes and procedures, definition of future state processes, development of training material and delivery of training sessions to business users.
• Excellent Business English communication skills (written & spoken). Knowledge of German or French would be appreciated.
• Analytical and quantitative skills and the ability to use hard data and metrics to back up assumptions and develop business cases, including ability to clearly communicate these data insights to others.
• Experience in developing analytics model to drive cost‑to‑serve optimisation in the service operations space and understanding of manufacturing processes is well received.
• Ability to work in a rapidly changing environment where continuous innovation is desired.

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don’t meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

What we offer

• Employment contract (Umowa o pracę).
• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offer, access to the e‑learning platforms, Gallup test, GenAI training, possibility of co‑financing courses, and certification).
• Employee Assistance Program – legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care, life insurance.
• Access to the WorkSmile platform (possibility of using a wide range of products and services, including the Multisport card).

Employment details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Strategy/Planning and Consulting
• Industries: Business Consulting and Services

Where we are

Our Poland part of Global Network is located in Warsaw, Kraków, Wrocław, Łódź and Gdańsk. Your impact will be truly global as you will leverage an unmatched network of people, knowledge, tools and technologies and work alongside some of the best thinkers in the market.

Equal Employment Opportunity

Accenture does not discriminate employment candidates on the basis of race, religion, colour, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long‑lasting change. Inclusion and diversity are fundamental to our culture and core values.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

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