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Incident Manager with German Miejsce pracy: Poznań Technologies we use Expected Microsoft Office Operating system Windows About the project Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your responsibilities Incident Identification: Quickly identify and classify incidents, such as technical outages, security breaches, natural disasters, or other disruptions that may impact the organization. Response Planning: Develop and maintain incident response plans and procedures to ensure a structured and effective response to different types of incidents. Coordination: Serve as the central point of contact for all incident-related activities and ensure proper communication and collaboration among relevant teams and stakeholders. Resource Allocation: Allocate necessary resources, including personnel, equipment, and technology, to support incident response efforts. Incident Documentation: Maintain accurate records of incidents, including timelines, actions taken, and outcomes, for post-incident analysis and reporting. Communication: Manage communication with internal teams, senior management, external agencies, and other stakeholders to provide updates, gather information, and manage expectations. Resolution Oversight: Monitor the progress of incident resolution efforts, ensuring that tasks are completed in a timely manner and according to the established procedures. Quality Assurance: Ensure that incident response actions are consistent with best practices and standards, and continuously improve incident management processes. Post-Incident Review: Conduct post-incident reviews to identify lessons learned, root causes, and opportunities for process improvement. Training and Awareness: Provide training and awareness programs to employees and team members to enhance their incident response capabilities and readiness. Our requirements Bachelors degree in a relevant field (such as IT, business continuity, or emergency management). Proven experience in incident management or a related role. Strong understanding of incident response frameworks, such as ITIL, NIST, or ISO 27001. Excellent communication and interpersonal skills. Analytical and problem-solving skills. Familiarity with incident management software and tools. ITIL certification English and German language (Level C1) is a must have What we offer Practical benefits: yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform. Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings. Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies. Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details. Benefits sharing the costs of sports activities private medical care life insurance no dress code parking space for employees extra social benefits redeployment package employee referral program charity initiatives access to courses e.g. Excel, VBA, RPA, Customer Care unlimited access to Udemy Business free chat/call with a therapist Recruitment stages Interview with the recruiter Competency Tests/Language Verification Video call with a manager Final Decision Capgemini Polska Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).