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At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
We’re hiring an Incident Manager to join a high-profile team delivering face-to-face IT support. We’re looking for an Incident Manager to join a high-profile team delivering face-to-face IT support in a collaborative and people-focused environment. This is a great opportunity to work closely with senior stakeholders and make a real impact by helping colleagues resolve technical issues quickly and effectively.
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
We’re hiring an Incident Manager to join a high-profile team delivering face-to-face IT support. We’re looking for an Incident Manager to join a high-profile team delivering face-to-face IT support in a collaborative and people-focused environment. This is a great opportunity to work closely with senior stakeholders and make a real impact by helping colleagues resolve technical issues quickly and effectively.
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.
,[Be the first point of contact for IT support queries, helping a wide range of users resolve or escalate technical issues in a friendly and professional manner., Provide excellent customer service and manage expectations with empathy and clarity, even during busy periods., Triage, resolve, or escalate incidents to managed service providers as needed., Track and manage support tickets through to resolution using internal systems., Collaborate with internal teams and external service providers to ensure seamless support. Requirements: Windows, Communication skills, interpersonal skills, MS Office, troubleshooting Additionally: Training budget, Sport subscription, Private healthcare, International projects, Free coffee, Bike parking, Free parking, Mobile phone, In-house trainings, Modern office, No dress code.