Incident Manager EMEA

Your tasks

• Monitor the incident channel for issues raised by technical teams
• Participate in the coordination of serious incidents and lead stakeholder communication
• Own post‑incident follow‑ups and complete technical documentation to maintain problem management standards
• Help ensure service stability on production, working with development, infrastructure and other teams to fix ongoing or known issues; support continuous improvement of service
• Report to the business on information regarding service stability and ongoing issues, patching, and evergreening
• Maintain effective control of the end‑to‑end application and service (Dev, UAT, Production, Contingency)
• Plan service requirements (Evergreening, capacity upgrades), assist with new initiatives, and regularly communicate benefits, risks and performance to the Business (Product owners)
• Maintain documentation and secure IT procedures are followed for any project and ongoing BAU activity

Requirements

• Strong communication skills in English; experience writing service outage/incident communications to senior stakeholders
• At least 3 years of experience in IT Service Management, Infrastructure, Software support or Project Management, Production Support role
• ITIL knowledge or equivalent
• Intensely driven, proactive, and delivery‑focused
• Residing in Poland required

Nice to have

• Hands‑on experience in the software development lifecycle
• Knowledge of cloud‑based infrastructure (ideally AWS)
• Familiarity with all components of an enterprise IT architecture and processes

Benefits For You

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well‑equipped offices
• MySii app
• Medical care

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Sii Poland by 2x.

Job no. 251126-DAPS2