Are you passionate about keeping critical systems stable and running smoothly? We’re looking for a proactive and driven professional to join our team and take ownership of incident coordination, service health, and stakeholder communication.
responsibilities :
Monitor the incident channel for issues being raised by technical teams
Participate in the coordination of serious incidents and take the lead of stakeholders’ communication
Own post incident follow-ups along with completion of technical documentation to maintain problem management standard
Help to ensure service stability on production (work with development team, infrastructure team, etc., to fix any ongoing or known issues), including successful operation and continuous improvement of service
Report to the business on information regarding service stability and ongoing issues, patching, and evergreening
Maintain effective control of the end-to-end application and service (which includes Dev, UAT, Production, and Contingency)
Plan service requirements (eg, Evergreening, planning capacity upgrades), assisting with new initiatives that may impact the service, and regularly communicating the benefits, risks, and performance of their service to the Business (Product owners)
Maintain documentation and secure IT procedures are followed for any project and ongoing BAU activity
requirements-expected :
Strong communication skills in English, experience in writing service outage/incident communications to senior stakeholders
At least 3 years’ experience working in either IT Service Management, Infrastructure, Software support, or Project Management, Production Support role
ITIL knowledge or equivalent
Intensively driven, proactive, and delivery-focused
Residing in Poland required
offered :
Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
We share the profit with Workers - over PLN 60M has already been allocated for this aim since 2022
Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
Comfortable workplace – class A offices or remote work
Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
Investment in your growth – meetups, webinars, training platform and technology blog – you choose
Fantastic atmosphere created by all Sii Power People
