Incident Management Junior Analyst with German

41_13155433

Obowiązki

• Analyze & Resolve Technical Issues – Conduct root cause analysis on customer issues within the IoT domain, utilizing diagnostic tools and technical expertise to ensure effective resolution.

• Provide High-Quality Customer Support – Address and resolve customer complaints promptly, delivering top-tier service while adhering to agreed timelines and quality standards.

• Collaborate with Stakeholders – Facilitate communication with interface partners, managing complex technical discussions until full resolution is achieved.

• Enhance Knowledge Management – Update and maintain the client knowledge base with accurate solutions, troubleshooting guides, and process improvements.

• Identify Trends & Drive Improvements – Detect recurring error patterns and contribute to optimizing processes, enhancing system reliability, and improving overall support efficiency.

Wymagania

• Develop Cutting-Edge Technical Expertise – Gain hands-on experience in the IoT domain, working with emerging technologies and problem-solving complex technical challenges.

• Career Growth & Learning Opportunities – Expand your knowledge through continuous learning, training, and collaboration with industry experts.

• Impact-Driven Work Environment – Play a crucial role in improving system performance, customer satisfaction, and operational efficiency while being recognized for your contributions.

Oferujemy

• Adaptability & Multitasking – Proven ability to quickly learn new skills, manage multiple tasks efficiently, and confidently navigate dynamic work environments.

• Data & Reporting Expertise – Experience in report generation, data sorting, and analysis, with proficiency in tools like Tableau being a plus.

• Technical & System Knowledge – Hands-on experience with ticketing systems (Salesforce preferred), strong technical aptitude, and familiarity with log data analysis, JSON, and XML.

• Language & Communication Skills – Fluency in English (C1) and German (B2), excellent communication and presentation skills, and a proactive approach to problem-solving.

• Time Management & Assertiveness – Ability to prioritize tasks effectively, manage time efficiently, and confidently engage with stakeholders to drive resolutions.

Źródło: Accenture/Praca