technologies-expected :

technologies-optional :

about-project :

You will be a member of a “L2/L3” tech support team operating in 24/7 shifts, responsible for quickly resolving highly technical, complex issues. Your role will be to communicate between Playtika business and tech teams. You will be working in defining issues, resolving them inside cross-functional team to drive resolutions.

responsibilities :

Provide solid support to business, customer support (L1) and R&D with a high degree of satisfaction and technical expertise
Monitoring of applications on all layers: infrastructure, service, feature, and business
Escalating issues according to priority
Coordinating different teams in order to identify and resolve outages
Verify service impact on the users
Send out status updates and document all the events
Liaising with 3rd party suppliers
Manage queue of incoming inquiries, determine prioritization, and address appropriately
Respond to assigned questions, problems and concerns and adheres SLA
Document resolutions for future reference

requirements-expected :

Bachelor’s degree in Computer Science, Math or similar engineering/science fields.
English level starting from B2 (Upper-Intermediate English)
Basic knowledge of networking, virtualization, databases
Experience in working with monitoring systems (Zabbix, Grafana, Dynatrace, Appdynamics, Icinga, Nagios) is a plus
Experience in L2, L3 support, BA or BI is a plus
Experience with writing SQL queries and MS Excel formulas is a plus
Troubleshooting and problem solving
Attention to details
Stress resistance - to stay calm while operating fast and efficient
Excellent communication skills to deliver information in a clear and correct manner to both business and technical audiences
Strong relationship building skills – to be able to positively influence the actions of others and work as a team player
“outside-the-box” thinking

offered :

A competitive salary and performance-based bonuses;
Hybrid working mode: Two days from our office, located in the heart of Warsaw (Browary Warszawskie), and three days from anywhere, per week
All you can eat! Breakfasts, lunches, desserts, snacks and much more in our Playtika-only cafeteria
Access to PlaytiCafe where all of your coffee (and other refreshments) dreams come true;
Six “Power Up” long weekends for all, and additional day off for your birthday month;
Private medical healthcare and three additional sick leave days;
A wellness program in the office: yoga classes, massage chairs and zerobody room;
Gaming room with a variety of activities;
Flexible working hours and monthly happy hours;
Work permit assistance for employees;
Corporate celebrations, team buildings, and fun activities.

benefits :

technologies-optional :