We are currently working with a French company which is a leader in security and infrastructure solutions for cryptocurrencies and blockchain applications. It has a team of more than 400 professionals developing a variety of products and services to safeguard cryptocurrency assets, including worldwide leading hardware wallets.
As a Incident & Problem Specialist, you will join an international team responsible for engineering activities in a cloud-native environment. If you like to work with us, let us share our need for competencies.
Our Architecture and Technology Stack
ITIL
Jira, Confluence
Blockchain
AWS, Cloudflare
Kubernetes, Docker
Ansible, Terraform
Git, GitHub
Ubuntu
TLS/SSL protocols
Infrastructure as Code (IaC).
responsibilities :
Act as the primary owner of the incident and problem management tickets(technical service availability and quality) including :
○ Timely status tracking
○ Coordination across diverse technical teams
○ Driving all incidents and problems to the final resolution
○ Communicating, driving and escalating selected incidents and problems which can create a major impact on the quality of the running services
Participate in an on-call rotation for incident response.
Investigate and replicate reported issues (if possible) to get confirmation on the impact on the quality we are providing to our Customers. As well as to possibly gain insights into root causes.
Leverage broad IT expertise to challenge and guide resolver tech teams, ensuring proper ownership and accountability.
Manage incidents and problems originating from third-party partners/providers by actively engaging their support teams.
Prepare clear, fact-based Root Cause Analysis (RCA) documentation using inputs from resolver tech teams and general knowledge of the services.
Create actionable tickets based on RCA findings to drive continuous improvement.
Track and measure key performance indicators related to incident and problem management.
Contribute to the continuous improvement process in all the areas of the team’s operations.
requirements-expected :
Foundational knowledge of blockchain and cryptocurrency technologies.
Broad understanding of IT infrastructure, including AWS or other major cloud providers.
Excellent communication skills for conveying issues and resolutions to technical and non-technical stakeholders.
Proactive and independent in learning and searching for information.
Strong troubleshooting abilities, intellectual curiosity, and an open-minded approach to problem-solving.
Willingness to travel when requested.
Adherence to methodologies, processes, and values of the organization.
Focus on delivering consistent, reliable, and scalable outcomes.
offered :
In addition to great company and challenging projects, we can offer much, much more:
Knowledge sharing within our company.
Agile and friendly atmosphere, non-violent communication and full respect for diversity.
Possibility to choose from onsite (in Lodz, Poland) or hybrid work (meetings from time to time in our office in Łódź city centre).
Remuneration on B2B contract: 750-1.000 PLN net/day.
Possibility to engage not only technically, but also have an impact on the small company culture.
