At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!
About the role:
As Import / Export Customer Service Agent you are managing our product to third-party as well as intercompany customers all over the world. In this role you monitor the order to cash process from order processing up to logistics. You act as the customer’s central point of contact within Barry Callebaut in order to make sure all customer’s needs are met and orders are executed on time and in full.
We offer:
At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.
About you
At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!
About the role:
As Import / Export Customer Service Agent you are managing our product to third-party as well as intercompany customers all over the world. In this role you monitor the order to cash process from order processing up to logistics. You act as the customer’s central point of contact within Barry Callebaut in order to make sure all customer’s needs are met and orders are executed on time and in full.
We offer:
At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.
,[Process customer orders based on product availability and contract conditions., Organize transport and coordinate export loadings with warehouse and logistics partners., Ensure all customer and legal requirements are met., Issue required shipping documents on time and communicate with customers., Coordinate value-added services if required., Act as the central customer contact within Barry Callebaut., Issue and manage sales invoices and shipping documents., Coordinate and resolve quality and service complaints, issuing Credit/Debit notes as needed., Provide weekly updates on open orders to customers and sales. Requirements: Logistics, MS Office Suite, ERP, SAP Additionally: Sport Subscription, Private healthcare, Lunch card, Team Events, Annual bonus, Work-life balance, Life insurance, Discounts, Canteen, Bike parking, Playroom, Shower, Modern office, No dress code.