Informacje o stanowisku

AI , a cutting-edge AI and digital health company, is looking for a hands-on, customer-obsessed Solution Architect / Implementation Specialist to join our fast-growing team.

In this pivotal role, you’ll be the technical leader guiding our clients through the successful implementation of Shen.AI’s groundbreaking health monitoring technology—powered by computer vision and advanced AI. You’ll work closely with customers from the moment the contract is signed, helping them integrate our facial scanning tools into their existing workflows, mobile apps, and platforms.

We’re searching for someone who thrives at the intersection of technology and customer experience—someone who can roll up their sleeves to solve complex implementation challenges, while also serving as a trusted advisor and onboarding coach. Experience with mobile SDKs, APIs, and client-facing technical consulting will set you up for success.

Act as the main technical contact during onboarding and integration.
document and communicate implementation plans, technical specs, and success criteria.
Technical Support
Provide hands-on support and troubleshoot integration issues across platforms.
Share client feedback with product and engineering to improve SDKs, APIs, and documentation.
Support ongoing improvements in onboarding and support processes based on recurring issues and performance data.
3+ years of experience in technical onboarding, implementation, or support (preferably in SaaS or health tech).
~ Jira) or customer support platforms.
~ Strong communication skills with both technical and non-technical stakeholders.
~ Be part of a mission-driven, innovative company that is revolutionizing the health tech industry
Competitive compensation package with uncapped earning potential
Flexible remote work environment with unlimited days off

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