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Job Title

Implementation Project Senior Specialist

We are looking for Implementation Project Senior Specialist who will coordinate delivery projects for our customers. Our team is grouped under Delivery Management. This group makes sure that all software deliveries and implementations needed to keep our customers (both airlines and travel agencies) working effectively with Amadeus are delivered efficiently, effectively, and on time. We also provide post-implementation support and monitoring of our systems to make sure our Production environment is stable and running as designed.

You are not a developer? That’s okay. You are not an account manager? That’s okay too. But if you are comfortable with both technical and commercial contexts, and willing to dive deeply into complex functional issues and emerge with a clear picture for your customer - and likewise express key business requirements back to your internal colleagues – then this is a great opportunity for you!

This is a ‘hybrid’ customer-facing role which aims to keep the customer and other Amadeus teams fully aligned with the solution being implemented and clearly informed of the project status at every step.

Think of it this way: an airline signs a new distribution contract with Amadeus: their first practical experience of NDC in Amadeus will be all down to you! After the new functionality is implemented, the airline’s overall satisfaction with the delivery process will become a key component of their overall relationship with Amadeus.

In this role you’ll:

• Lead a number of key customer projects from signature to cutover, with a view to piloting new industry features and acquire functional expertise (e.g.: NDC-X for Airlines, EDIFACT projects, Anytime Merchandising, …).
• Act as customer-facing coordinator throughout the implementation project.
• Ensure accurate and timely reporting on the status of projects under control.
• Coordinate and perform the functional handover to regional implementation teams, such that they become autonomous in terms of recurring implementation project activity.
• Represent department in customer meetings and/or in cases of major functional or operational issues arising, in coordination with Solutions and Development teams.
• Effectively drive projects to a timely and successful conclusion.

About the ideal candidate:

• Preferred University Degree in IT, Business, or related field, however this is not a must.
• 3+ years of Project Management experience preferred
• 3+ years preferred working for an Airline, or working in the Travel Industry
• Fluent in English
• Customer – focus and very good communication skills
• Ability to build long term relationships
• Very good organizational skills
• Accountability and high level of autonomy

What we can offer you:

• An international, diverse and inclusive culture full of development opportunities with the access to Global Learning HUB.
• Highly collaborative environment built on bottom-up initiatives and employees’ ownership.
• Hybrid working model from home and from the office (50/50).
• Competitive salary, eligibility to a performance-based bonus scheme, an attractive possibility to invest in Amadeus shares and Employee Capital Plan.
• Private healthcare package with ENEL-MED (incl. dental and vision) and reimbursement for glasses.
• A flexible benefit platform to suit your needs.
• Shopping vouchers for Easter and Christmas.
• Life insurance.
• Travel Insurance.
• Parking slots.

Application process

The application process takes no longer than a few minutes! Create your candidate profile, upload your CV and apply. Once we’ve received your application and you’re a good fit for the role, one of our recruiters will get in touch with you to arrange a telephone interview.

Are you the one we’re looking for? Apply Now!

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

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