Immigration Transformation Manager at Vialto Partners

Company Description

Vialto Partners is a market leader in global mobility services. Our purpose is to ‘Connect the world’. We are unique and the only stand‑alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues. Our teams help companies streamline and effectively manage their global mobility programmes in a cost‑efficient and compliant manner. Our services focus on providing cross‑border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work. Working at Vialto Partners is about getting the chance to be part of a global and dynamic team with over 6,500 staff worldwide. You will work with clients from a range of industries and geographic locations, benefiting from global assignments that broaden your skills.

Job Summary

We are seeking a results‑oriented and strategic Immigration Transformation Manager to lead several high‑impact projects that shape and optimise our service delivery model. This individual will be instrumental in enhancing operational processes, leveraging technology, and embedding a culture of continuous improvement to improve efficiency, quality and client satisfaction.

Delivery Model Transformation

• Strategy Development: Design, develop, and implement innovative solutions and strategies to transform the current immigration service delivery model.
• Process Re‑engineering: Identify bottlenecks and inefficiencies in current workflows and lead process re‑engineering efforts using Lean Six Sigma.
• Technology Integration: Champion digital transformation initiatives, overseeing selection and implementation of new technologies, automation and case management software.
• Change Management: Lead change initiatives to ensure a smooth transition to new operational models, addressing cultural shifts and minimising resistance.
• Performance Metrics: Develop and implement new KPIs to measure success and effectiveness of the transformed delivery model.
• Stakeholder Collaboration: Collaborate with IT, HR, Legal and other departments to ensure seamless integration of new processes and systems across the organisation.

Required Qualifications & Skills

• Education: Law degree (LLB/JD or equivalent). Professional certification such as PMP, Lean Six Sigma or GMS is highly desirable.
• Experience: Minimum seven years experience in corporate immigration at a global law firm, with at least three years in a management role and demonstrable experience leading process improvement or transformation projects.
• Expertise: Extensive, up‑to‑date knowledge of national and international immigration laws, policies, KPI/SLA contractual demands and procedures.
• Project & Change Management: Proven project management skills with the ability to manage complex initiatives and drive organisational change effectively.
• Analytical Thinking: Strong analytical and data analysis skills to identify trends, measure performance and make data‑driven decisions.
• Leadership: Exceptional leadership and stakeholder management, communication and interpersonal skills, capable of inspiring and guiding teams through significant change.
• Adaptability: Flexibility and adaptability to changing circumstances and new challenges in a dynamic environment.
• Tech‑Savvy: Interest in AI application use in professional services is strongly preferred; proficiency in immigration case management software/CRM and general technological literacy.

Additional Information

• This job is open to candidates in the following countries: UK, Ireland, Austria, Poland, Sweden, Germany, Spain, Italy, Belgium, France, Portugal, Denmark.
• We are an equal‑opportunity employer that does not discriminate on the basis of any legally protected status.
• Please note that AI is used as part of the application process.