Informacje o stanowisku

IG Markets | Trading Services Analyst (Mandarin & Cantonese)

Front-line client support and trade services analyst for Mandarin & Cantonese speakers (also in English).

Responsibilities

• Provide front-line support to clients across phone, email, web chat, WhatsApp and social media (in assigned language as well as English).
• Answer queries from client base on all products and platforms.
• Resolve trade queries and disputes.
• Deal and execute trades for clients over the phone – this is execution-only dealing.
• Provide clients with technical support with front-end platforms and chart packages.
• Conduct audit checks and client administration tasks.
• Participate in and run various local and international projects or initiatives.

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