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About The Role
We are looking for an experienced IAM Operations Manager to take charge of a dynamic Identity and Access Management (IAM) operations function. In this role, you will lead the transition of key IAM services from external vendors to our internal operations team, playing a pivotal role in enhancing the security, scalability, and consistency of IAM services across the enterprise. This is a remote position with occasional in-person workshops or meetings in Warsaw or Germany.
Key Responsibilities
- Lead and manage the day-to-day operations of IAM services, ensuring performance is aligned with service level agreements (SLA) and key performance indicators (KPI).
- Oversee IAM technologies including PKI, DNS, and Active Directory, with a focus on continuous optimization.
- Actively contribute to the insourcing initiative and collaborate with the Product Owner to shape the IAM roadmap.
- Handle incident management, driving root cause analysis and implementing preventative actions for IAM services.
- Use ServiceNow data insights to identify areas for improvement, increase team efficiency, and enhance service quality.
- Ensure that IAM services remain compliant with policies, standards, and regulatory requirements.
- Recruit, mentor, and develop IAM Operations Engineers, partnering with HR for team growth.
- Foster collaboration across Security, Network, and Global IT teams to ensure the cohesive delivery of IAM services.
- Implement automation tools, processes, and improvements to enhance scalability and security within IAM operations.
What You Bring
- A Bachelors or Masters degree in Computer Science, Information Systems, or a related field (or equivalent professional experience).
- At least 5 years of experience in IAM or infrastructure operations within a complex enterprise environment.
- A minimum of 3 years of leadership experience in IAM or IT operations roles.
- Expertise in IAM technologies and concepts, such as identity lifecycle management, access management, SSO, MFA, and Privileged Access Management (PAM).
- Hands‑on experience with IAM platforms, directories, monitoring tools, and ticketing systems like ServiceNow.
- Familiarity with ITIL processes and IAM‑related certifications (e.g., CIAM, CISM, CISSP) are a plus.
- Strong leadership, interpersonal, and stakeholder management skills.
- Proficiency in English (B2 level or higher), both written and spoken.
What We Offer
- Stable, long‑term cooperation under a B2B contract model.
- Transparent, trust‑based working relationships.
- Flexible working hours in a remote‑first setup.
- Co‑financed benefits including healthcare (Medicover) and fitness memberships (Multisport).
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
IT Services and IT Consulting
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