Ensure service delivery in the area of providing or removing accesses to data, mail and application services, mobile device management, maintaining security group membership, network and FTP shares, Unified Messaging configuration, Intune provisioning, mail and mail archives in exchange online, EPV access administration, VDI access management, user accounts lifecycle management etc.
Having the ownership of the security support requests coming from the Global Service Desk (GSD), managing security support for Development, Quality & Production systems through resolution of minor, routine and complex incidents & minor change/service request
Ensure execution of add-on routine tasks, such as audits of Active Directory accounts and high-privileged group membership, monitoring and creation of scheduled PowerShell scripts or Ad Hoc reporting for data related to supported services (security groups, FTP accounts, etc.), Enterprise Password Vault safe management, etc.
Lead selected projects / global initiatives / other assignments, such as providing support in changes with configuration of AD accounts and groups. Creation, maintenance and overall technical support related to shared folder structures management in JTI or the implementation of new security solutions
Ensure quality support and that access privileges commensurate with job responsibility are allocated to users
Ensure operations procedures to register all actions undertaken in IT Service Portal via corresponding change, service or incident tickets are followed
Acquire and maintain firm level of knowledge in accordance to group standards as a result of trainings and service experience, knowledge-base usage. Actively seek for new knowledge, be aware of newly introduced policies and procedures. Apply in day-to-day operations, identify knowledge-gaps and make proposals for Knowledge base extension
Contribute into the process of routine tasks automation by providing ideas on new workflows automation, update and correction of existing workflows, identification of repetitive service incidents to be moved to regular ITSR workflow with aim to increase the teams capacity
Wymagania
University Degree or equivalent practical experience
At least 5 year of working experience in an IT area, preferably in the areas of AD objects and access management, M365 management and/or working experience with SAP, security systems, in the areas of security application support and customer service in a global environment
Management of resources and objects in services like Microsoft Azure and Microsoft 365 (Intune, Teams, M365 licensing, Azure logs)
Practical experience with PowerShell scripting
Configuration experience in various SAP modules
Strong proficiency with SAP tools for maintaining the integrity of SAP landscapes, particularly SAP Security
Ability to organize work for direct reports and monitor delivery/performance
Providing guidance and support to team members
Evaluate improvement opportunities and discuss with supervisors
Taking ownership of projects from initiation through to delivery
Excellent interpersonal and communication skills, with a customer service orientation
Ability to work cross-functionally with IT teams (GSD, BTS, Development, Basis, GTC, etc.)
In-depth knowledge of application/role testing, including test procedures and scenarios
