Human Resources Administrator‑French OR German Speaking

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HR Administrators – French or German Speakers.

• Support customers across different countries while ensuring high‑quality service delivery and clear communication.
• Resolve issues efficiently by using internal systems, knowledge bases, and documented workflows.
• Guide customers on processes, tools, and services to promote first‑contact resolution and self‑service whenever applicable.
• Maintain professionalism during challenging interactions and manage dissatisfied customers with empathy and confidence.
• Prioritize daily workload to meet SLA targets, CSAT goals, and productivity metrics while ensuring timely responses to chats and calls.
• Work collaboratively with team members and support groups to resolve complex cases.
• Monitor open cases and proactively update customers on progress or available workarounds.
• Maintain accurate documentation and contribute to continuous process improvement.
• Identify recurring issues and support root‑cause analysis of service failures.
• Ensure all customer data is handled according to confidentiality standards and data protection laws (GDPR compliance).
• Maintain high accuracy in case documentation and system updates.

Seniority level

Associate

Employment type

Full‑time

Job function

Information Technology

Industries

Staffing and Recruiting