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Job Reference:

40a1b9b86c9f

Job Views:

55

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

In People Services, you will help transform our business, the transport industry, and society at large.

The People Services Transformation team is part of the Global Centre within Volvo Group People and Culture - People Services organization. The team consists of 3 teams (approx. 25 colleagues) and one of them is a Global SuccessFactors Support.

We are an international team of SuccessFactors professionals who are responsible for providing assistance, technical support, and guidance on SuccessFactors to all Volvo Group users in 54 countries.

What do you bring to the team?

• Hands-on experience working with SuccessFactors,
• SAP HR experience is an advantage,
• Analytical mindset,
• Strong communication skills: ability to communicate effectively with all levels of the organization,
• Exceptional customer service approach,
• Fluent written and spoken English,
• Proactivity: curious and always willing to find solutions to improve processes with a forward-thinking mindset,
• Strong desire to learn,
• Positive can-do attitude and high energy level.

Your Daily Tasks Overview:

• Request handling: act as the first point of contact for internal customers and stakeholders for SuccessFactors process and technical-related questions,
• Troubleshoot and analyze EC, ONB & REC technical issues,
• Case transfer/escalation: youll escalate cases to specialized support groups as needed, ensuring theyre in good hands,
• Direct user contact: youll have direct interaction with end users from all over the world both via the case management system and occasionally on the phone,
• Update global process Work Instructions and develop knowledge content.

What’s in it for you?

• An inclusive and supportive atmosphere in a team of HR systems professionals who are eager to share their experience and knowledge with you.
• Permanent contract,
• Collaborative environment based on Swedish organizational culture,
• Opportunities and room to grow - we have a lot to offer, but it has to start with you,
• A solid package of compensation and benefits.

Ready for the next move?

Does it sound like your next step in career development? Please do not hesitate to apply as soon as possible! We are looking forward to meeting you!

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions.

At Group People & Culture , a part of Volvo Group, we create the foundation and frameworks for people growth and organizational development, to drive the people agenda that enables the realization of the Volvo Group aspirations through people strategy and commitment.

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