Informacje o stanowisku

HR Specialist with German (available ASAP)

Reference number: HROG/TP

Location: małopolskie / Kraków

Category: HR miękki, HR twardy, SSC/ BPO

Responsibilities:

• Managing assigned HR-related tickets in a timely manner, ensuring clients are regularly updated on progress.


• Ensuring all inquiries are accurately logged in the ticketing system.


• Categorizing issues and assigning them to the appropriate Agent.


• Taking ownership of client-reported issues and seeing them through to resolution.


• Taking appropriate follow-up actions in case of escalations.


• Participating in client discussions regarding processes and procedures.


• Handling incoming calls via the service line.


• Meeting performance targets and adhering to SLA requirements.

Requirements:

• English language proficiency at B2 level or higher, and German at C1 level - both spoken and written.


• Two years of experience in HR administration.


• Strong working knowledge of MS Excel, Word, SAP PHR, Workday, and ticketing tools.


• Excellent communication and analytical skills.


• Minimum of a secondary education qualification.


• Ability to anticipate client needs and proactively resolve issues.


• Capable of participating in client meetings and managing assigned tasks within set deadlines.


• Strong attention to detail and awareness of GDPR-related aspects.


• Effective time management skills - able to handle multiple tasks simultaneously.

Our client offers:

• Opportunities for career development through vertical or lateral promotions and internal training (online/on-site).


• Access to a learning platform for self-paced learning, as well as domain-specific, soft skills, and technical training.


• Private medical care with Medicover (option to extend the package to family members).


• Multisport card or benefit points for use via the MyBenefit platform.


• Attractive group insurance plan.


• Stable employment based on a permanent contract.


• Provided IT equipment.


• Flexible working hours (flexible start time).


• Hybrid work model (2 days per week in the office).

Kraków - Oferty pracy w okolicznych lokalizacjach