Job Overview

Join to apply for the HR Specialist – Talent Management & Learning role at QVC Group Global Business Services

Where Youll Work

This role is hybrid and will require you to be onsite from 3 to 5 times per month in our office at Wielicka 30 in Kraków. Onsite days are predetermined and standard across the company.

What Youll Do

• Learning & Development Program Delivery
  • Own coordination and support of selected local and global learning programs, ensuring timelines, content, communication, and learner engagement are effectively managed.
  • Administrate LMS (LearningLab): create and maintain learning plans, curricula, events, sessions, groups, and manage enrollments and content uploads.
  • Lead problem‑solving for LMS issues, ensuring a consistent learner experience and providing expert support to markets.
  • Support logistics for training delivery, e.g., pre‑work distribution, attendance tracking, and reporting.
  • Partner with L&D COE and market representatives to ensure effective execution of compliance, DE&I, and mandatory learning initiatives.
  • Manage and resolve ServiceNow tickets connected to LMS (LearningLab) and performance processes, including troubleshooting, guiding employees and managers, and identifying recurring issues for continuous improvement.
• Talent & Performance Management Support
  • Support key annual Talent Management cycles: Performance & Development Reviews (Getting to Great), Talent Reviews, Succession Planning.
  • Prepare, validate, and interpret reports and dashboards to support leaders in decision‑making.
  • Guide managers and stakeholders on timelines, system steps, and best practices.
  • Participate in data quality checks, scenario preparation, and insights generation for Talent Management cycles.
  • Ensure accurate system setup and timely updates across Workday, LearningLab, and reporting tools.
• Stakeholder Collaboration and Continuous Improvement
  • Act as a subject matter expert for LearningLab and TM processes for assigned programs or projects.
  • Work closely with global COE teams and HR stakeholders to proactively align expectations, timelines, and deliverables.
  • Communicate clearly and proactively on progress, risks, system considerations, and solutions.
  • Lead continuous improvement initiatives by applying structured problem‑solving and delivering solutions that improve efficiency, accuracy, compliance, and the overall stakeholder experience across Learning and TM processes.

What Youll Bring

• Hands‑on experience with LMS platforms (LearningLab preferred) and HR systems (Workday strongly preferred).
• Experience working in global, matrixed organizations and handling cross‑market processes.
• Strong analytical skills: ability to analyze and interpret data, generate insights, and prepare reports for leadership.
• Experience with Excel and willingness to use advanced functions (pivot tables, formulas, data manipulation).
• Experience with Case Management systems (e.g., ServiceNow) and managing employee learning queries would be an asset.
• Excellent communication skills with the ability to influence stakeholders and explain complex processes simply.
• Strong customer and service orientation with a proactive and solution‑focused approach.
• Ability to manage multiple priorities, meet deadlines, and maintain close attention to detail.
• Demonstrated ability to lead or contribute to continuous improvement initiatives.
• Strong ownership, accountability, and resilience when managing global cycles or escalations.
• Curious, growth‑oriented mindset with the ability to quickly learn new systems and processes.

What We Offer

• Hybrid work model combining office & remote work.
• Private medical care.
• Life Insurance.
• Access to the MyBenefit platform (Multisport included).
• Eye‑care reimbursement.
• Company performance‑related bonus.
• Referral program with a financial bonus.
• 1 day extra of annual leave for company‑driven initiatives.
• Mental health support line for you and your relatives.
• Attractively located office with free parking space for employees.

We have an internal reporting procedure that allows for reporting of violations of law within the scope indicated in the Whistleblower Protection Act. Reports can be made using a dedicated channel available at https://liberty.tnwreports.com.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier‑free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.

Seniority level

Entry level

Employment type

Full‑time

Job function

Human Resources

Industries

Retail