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At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TEs HR Services teams provide direct support to employees, other HR groups, and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately route requests from employees to others for additional information, and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc.

Your key responsibilities will include, but are not limited to the following:

1. Working with team and taking individual responsibility for case management to ensure prioritization of work is in line with business needs.
2. Completing transactions in accordance with desk top procedures and local policy.
3. Achieving daily/weekly/monthly targets for productivity, quality, and customer experience.
4. Participating in daily Go meetings to ensure team is collectively on track with queue management.
5. Focused on continuous improvement and working with TE Operating Advantage model to drive efficiency and productivity.
6. Completing all transactions to the highest standard.
7. Adhering to quality monitoring processes to prevent processing errors.
8. Engaging with quality feedback and participating in corrective action plans to guarantee prevention of repeat errors.
9. Peer reviewing team work to prevent errors across the team.
10. Gaining a deep understanding of the customer base.
11. Forming strong relationships with managers, employees, and local HR teams to become a trusted partner for the business.
12. Processing transactions efficiently and correctly to enable the business to operate.

Skills and competencies:

1. Educated to degree level with emphasis in HR or Business or other related discipline.
2. Strong customer service orientation.
3. 2+ years HR experience / Customer Service / Operations.
4. Strong professional and HR operational knowledge.
5. Strong team player with a passion for working in a fast-paced Global HR team.
6. Excellent communication skills - communicates with impact, motivates others, builds support, establishes trust.
7. Delivers results that meet customer needs, manages execution, in a high volume, fast-paced environment.
8. Proficient in English and very good in German.
9. Proficient computer skills - good knowledge of the MS Office package.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Location: KRAKOW, MA, PL

City: KRAKOW

State: MA

Country/Region: PL

Travel: Less than 10%

Requisition ID: 129590

Function: Human Resources

Kraków - Oferty pracy w okolicznych lokalizacjach