HR Services Specialist (UK & Ireland)

Join Jacobs as an HR Services Specialist covering the UK & Ireland markets. We are an international engineering company with a Global Business Services (GBS) center in Krakow that delivers support across finance, accounting, HR, IT, procurement, payroll, and project management.

Overview

As a first‑level support specialist, you will assist employees, former employees, managers, Human Resource Partners, and external customers with HR, Benefits, and Payroll inquiries and transactional support in specific geographies.

Responsibilities

• Respond to requests from HR staff, managers, and employees using the knowledge management system.
• Navigating company systems and tools, explaining functionality to users.
• Processing information, data, transactions, and letters related to HR or payroll data.
• Tracking customer contacts and inquiries in the case management system.
• Monitoring the case management system and reassigning tasks to appropriate teams.
• Escalating matters to policy owners for resolution.
• Building productive relationships at all levels of the enterprise.
• Maintaining a professional, knowledgeable, helpful, and confidential approach.
• Collaborating with teammates, subject‑matter experts, and team leaders to handle complex cases and foster a positive workplace culture.

Qualifications

• At least 1 year of experience in HR, payroll, administration, document management, or customer service.
• Proficiency with Microsoft applications.
• Excellent spoken and written English.
• Bachelor’s degree or equivalent experience.
• Strong numerical and analytical skills.
• Knowledge of HR or payroll policies and processes.
• Ability to handle sensitive and confidential data with discretion and integrity.
• Knowledge of German or Italian is an asset.

Benefits

• Full‑time employment with a competitive salary.
• Hybrid work model: work from home with only 6 office days per month.
• Flexible working hours (start between 7:30 AM and 10:00 AM).
• Short Fridays – 6 h schedule.
• Comprehensive benefits including medical care, psychological support, life insurance, cafeteria plan, sports card co‑financing, and car/bike sharing.
• Paid holidays (e.g., “Wczasy pod Gruszą”).
• Opportunity to work on global projects.
• Inclusive networks and learning programs.
• Language courses in English, German, and Polish.

As a Disability Confident employer, we will interview all disabled applicants who meet the criteria for a vacancy. If you require further support or reasonable adjustments during the recruitment process, please contact recruitmentpoland@jacobs.com or the Careers Support team.

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