HR Services Specialist (2nd Shift) - Total Rewards

Join QVC Group Global Business Services as an HR Services Specialist (2nd Shift) – Total Rewards. QVC Group is a Fortune 500 company with six leading retail brands, including QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill®, and Grandin Road.

This role supports all brands and functions, servicing team members, business partners, legal counsel, and vendors with a focus on Total Rewards policies and processes. The position is 2nd‑shift, 3:00 PM–11:00 PM, with a hybrid schedule requiring on‑site presence 3–5 times per month at our Kraków office (Wielicka 30).

Responsibilities

• Provide support to QVC Group team members regarding Total Rewards policies and processes, ensuring customer satisfaction, expertise, and timeliness consistent with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Become a subject‑matter expert (SME) of Total Rewards, maintaining robust knowledge of compensation, benefits, global mobility, and related policies.
• Act as the primary contact for sensitive escalations, analyzing problems and devising solutions.
• Support Total Rewards functions through data management, auditing, reporting, testing, and collaboration with partners; participate in relevant team projects.
• Maintain regular communication with vendors to resolve participant inquiries and issues; assist in review, audit, and processing of data files; monitor and report on observed trends and system audits.
• Engage in process transitions as required and actively participate in the improvement of company policies and procedures; suggest and support implementation of communication strategies, SOPs, and process/system enhancements.
• Perform other duties, responsibilities, and activities as assigned.

Qualifications

• Availability to work 2nd shift (starting between 1:00 PM and 3:00 PM).
• Basic knowledge and understanding of Human Resource Management.
• Strong written and verbal communication skills with the ability to conduct oral presentations.
• Strong customer‑service orientation.
• Ability to effectively collaborate with internal team members at all organizational levels, vendors, and external parties, maintaining robust stakeholder relationships.
• Ability to comprehend complex relationships and apply multidisciplinary knowledge.
• Proficiency in PC software, including Microsoft Office (Word, Excel, PowerPoint), Workday and other HRIS software; case‑management software is a plus.
• Strong attention to detail and proactive problem‑solving skills.
• Ability to perform analytically and creatively interpret data, identify trends, and draw logical conclusions.
• Basic knowledge of Continuous Improvement principles with a proven track record of process improvements.
• Availability to work from the office at least once per week.

Benefits

• Hybrid work model combining office and remote work.
• Private medical care.
• Life insurance.
• Access to the MyBenefit platform (including Multisport).
• Eye‑care reimbursement.
• Company performance‑related bonus.
• Referral program with a financial bonus.
• One additional day of annual leave for company‑driven initiatives.
• Mental health support line for employees and their families.
• Well‑located office with free parking for employees.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates in compliance with all applicable federal, state, and local laws and regulations. As an equal‑opportunity employer, QVC Group is committed to a barrier‑free employment process. If you need reasonable accommodations or support throughout the application process, please contact us at workwithus@qvcgrp.com. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, experience, geographic location, and business and market conditions.

We have an internal reporting procedure that allows for reporting of violations of law within the scope indicated in the Whistleblower Protection Act. Reports can be made using a dedicated channel available at https://liberty.tnwreports.com/.