HR Service Desk Team Leader

Your responsibilities

International HR Service Desk team, based in the Global Service Centre in Warsaw, Poland, is responsible for being the first point of contact for all Partners and Employees. The team handles HR inquiries and requests through various customer channels, including email and the employee portal.

In this role, you will supervise the HR Service Desk Team (3 direct reports) ensuring they deliver excellent customer service, manage all queries efficiently and accurately, maintain data protection, and appropriately handle sensitive and confidential information to provide an outstanding employee experience. Additionally, you will be responsible for team and scope growth, including coordinating projects related to the transition of new processes, implementing new tools, fostering the teams development through comprehensive development plans, and ensuring the continuous improvement spirit is upheld.

Our requirements

• Experience supervising a team of HR Service Agents within HR Shared Service/ HR Call Centre
• Experience of working in an HR Shared Services team
• Solid stakeholder management and relationship building skills
• Good supervisory skills
• Sound judgement and decision-making skills
• Excellent analytical and problem-solving skills
• Excellent customer service skills
• High level of accuracy and attention to detail essential